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# Senior Technical Applications Analyst

- **Company:** GreenSquareAccord
- **Location:** Birmingham, UK
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Microsoft Azure, Software as a Service, Software Documentation, Systems Analysis, Microsoft Software, Power BI, Software Engineering, SQL Databases, SQL Server Reporting Services, Systems Architecture, System Testing, Systems Integration, SQL Server Management Studio (SSMS)
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9e6cc62ed6707314

## About the Role

* A minimum of 3 years' experience in Service Transition, Application Support or a technical systems analysis role.
 * Experience working within an ITIL / IT Service Management (ITSM) environment.
 * Strong technical knowledge of SQL, SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS).
 * Experience supporting business-critical applications and troubleshooting complex technical issues.
 * Good working knowledge of Microsoft 365 and cloud-based software.
 * Experience working with test environments and an understanding of software release lifecycles.
 * Knowledge of systems architecture, integrations and technical dependencies.
 * Excellent analytical, problem-solving and stakeholder management skills.
 * The ability to manage competing priorities and work independently in a fast-paced environment.

It would also be great if you have:

 * Previous experience supporting Housing Management systems or applications.
 * Experience coordinating system upgrades, technical projects or UAT activities.
 * Familiarity with Microsoft Azure services.
 * Experience with Power BI.
 * ITIL Foundation or relevant Microsoft technology certifications.
 * Experience delivering continuous service improvements., If you're an experienced Technical Systems Analyst who enjoys problem-solving, improving systems and delivering results, we'd love to hear from you.

## Description

At GreenSquareAccord (GSA), we're looking for a Senior Technical Systems Analyst to join us on a 6-month fixed-term contract, supporting the delivery, maintenance and improvement of our business-critical systems.

This is a fantastic opportunity for someone who enjoys solving complex technical challenges, supporting system improvements and working collaboratively with stakeholders across a business.

You'll play an important role in ensuring our systems remain reliable, efficient and aligned with business needs, while supporting ongoing projects, system upgrades and service improvements., * Providing specialist technical support and acting as a subject matter expert for business-critical systems and applications.

 * Managing and resolving technical issues, identifying root causes and implementing long-term solutions.
 * Supporting the delivery of system upgrades, patches, software releases and new functionality.
 * Working closely with internal stakeholders to understand business requirements and translate these into technical solutions.
 * Supporting system testing, including User Acceptance Testing (UAT), to ensure changes are successfully implemented.
 * Managing technical changes in line with established change management processes.
 * Maintaining system documentation, technical procedures and configuration records.
 * Working collaboratively with the Service Desk, Infrastructure teams and external software providers to resolve issues.
 * Supporting service transition activities, ensuring new and updated systems are ready for operational use.
 * Identifying opportunities to improve system performance, reliability and business processes.