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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solutions Engineer - French Speaker - **Company:** Talkdesk - **Location:** France - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Interactive Voice Response, Software as a Service, Trunking, Chatbots, Prompt Engineering, Generative AI, Agentic-AI, Bug Reporting, Information Technology, Deployment Automation, Virtual Agents, ServiceNow Customer Service Management - **Published:** October 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=337edd70a695df2b ## About the Role * Bilingual English & French Mastery: Native French speaker with professional business fluency in English. You must be equally comfortable leading a highly technical discovery call in French and jumping onto a global product call in English to discuss roadmap features, file bug reports, or write technical documentation. * AI & Prompt Engineering Savviness: Demonstrated experience configuring AI/NLP systems, LLM-based applications, or conversational AI platforms. You should understand how temperature, prompt design, and context windows affect AI agent performance. * High Responsiveness: Demonstrate an exceptional level of responsiveness to internal stakeholders and external clients throughout complex, fast-moving sales cycles. * Expert "Tell-Show-Tell" Presentation: Possess superior presentation and demonstration skills, both virtual and live, utilizing Talkdesk's "tell-show-tell" format to map technical features directly to tangible business value. * Interactive Facilitation: Exhibit expert facilitation skills for executive briefings, workshops, and discovery sessions, showing a strong ability to listen actively, guide group dynamics, and challenge the status quo constructively. * Critical Thinking & Problem Solving: Adept at critical thinking and complex problem-solving, with the ability to take a vague customer business problem (e.g., "Our billing queue is overwhelmed") and physically configure an elegant, automated AI Agent solution to resolve it in a live demonstration. * Strategic Collaboration: Exhibit strong teamwork skills, acting as a true strategic partner to both the client and the regional account team. * Structured Progress: Meet weekly with your direct manager to align on pipeline priorities, celebrate accomplishments, and systematically overcome deal-level hurdles. * Regional Travel: Willingness to travel to customer sites across France and Southern Europe, as well as occasional international internal meetings (travel estimated at 20-50%)., * Experience: 3+ years of Solutions Engineering (Pre-sales) experience in an AI, Conversational AI, or SaaS/CCaaS environment (calibrated specifically for a fully autonomous, mid-level SE). * AI Configuration Skills: Practical, hands-on experience configuring chatbots, voicebots, virtual assistants, or cognitive search tools. * Industry Domain: 2+ years of related industry experience in Customer Service Software, AI, Workforce Engagement Management (WEM), or Business Intelligence. * Agility & Drive: Strong self-directed work habits with the initiative, creativity, and self-assurance required to thrive in a fast-paced, high-growth environment. * Technical Foundation: Bachelor's Degree in a technical field (Computer Science, Engineering, or similar) or equivalent practical experience. ## Description The Solutions Engineer (SE) for France is a critical technical and business-driven consultant who understands the specific digital transformation needs of French and European enterprises. Acting as a trusted advisor, the SE provides business-centric expertise that helps our regional Sales team establish market relevance, secure deal-level visibility, and clearly differentiate Talkdesk's AI-powered solutions from legacy competitors., This role is calibrated for a fully autonomous, mid-level operator who is highly "AI-savvy." You are not just a presenter of slides; you are a hands-on practitioner who knows how to configure conversational AI products, build live prototypes, and architect solutions. You will deeply understand the unique nuances of the French market-including data sovereignty expectations, regulatory compliance (such as GDPR), and complex system integrations-while maintaining fluent, daily collaboration in English with our global product and engineering teams., * Hands-on AI Prototyping & Configuration: Design, build, and configure customized, live proof-of-concepts (PoCs) featuring Talkdesk Autopilot and AI Agents. This includes hands-on prompt engineering, defining Guardrails, setting up Retrieval-Augmented Generation (RAG) knowledge sources, and mapping conversational flows. * Strategic French Market Advisory: Understand customer-specific business challenges in France and French-speaking Europe to provide consultative, business-driven solutions for prospective and existing customers, guiding them on how to transition from legacy, rigid IVRs to dynamic, AI-powered automation. * Deal Strategy & Differentiation: Partner with the regional Sales team to deliver business-centric expertise. Establish highly resonant, deal-level visibility that clearly positions Talkdesk's speed, agility, and AI superiority over competitor offerings. * Technical Architecture Design: Map out integrations between Talkdesk's AI suite and customer ecosystem technologies (CRMs, APIs, legacy telephony via SIP Trunking) to support seamless, secure automation. * End-to-End Sales Lifecycle Ownership: Smoothly transition across key facets of the sales cycle, including pre-sales engineering support, solution qualification, custom architecture design, and post-sale upsell strategy. * C-Suite Influence: Act as a credible thought leader confidently presenting to and addressing French C-level executives (CIOs, CTOs, COOs, and Customer Experience Directors) to expand revenue opportunities.