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# EUC L1 / Deskside Support Engineer

- **Company:** Celtic Management Services
- **Location:** Brussel, Belgium
- **Experience:** Experienced
- **Salary:** €52,000.0 - €57,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, System Center Configuration Manager, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Enterprise Software Applications, Office365, Peripherals, Microsoft InTune, Computer Equipment, Laptops, User Administration
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dbd1a04d69bfae06

## About the Role

* 3+ years of hands-on Desktop / EUC / Deskside Support experience
 * Strong Windows 10/11 troubleshooting experience
 * Desktop and laptop hardware troubleshooting
 * Microsoft Office 365, Outlook and Teams
 * Active Directory
 * Basic LAN/Wi-Fi/VPN troubleshooting
 * ITSM / ticketing tools
 * Hardware, peripheral and printer troubleshooting
 * Strong customer service and communication skills
 * Ability to work independently in an onsite enterprise environment

Good to Have

 * Microsoft Intune / Endpoint Manager
 * SCCM / MECM
 * Endpoint security tools
 * Hardware imaging and deployment
 * ITIL Foundation certification
 * Enterprise/MNC support experience

## Description

* Provide L1 onsite EUC and Deskside Support to end users.
 * Troubleshoot Windows desktops, laptops, printers, monitors, docking stations, and peripherals.
 * Install, configure, and troubleshoot desktop hardware and software.
 * Provide support for Windows 10/11 and Microsoft Office 365 applications.
 * Troubleshoot Outlook, Teams, OneDrive, and other enterprise applications.
 * Perform basic troubleshooting for LAN, Wi-Fi, VPN, DNS, and DHCP issues.
 * Support Active Directory activities including password resets, account issues, and basic user administration.
 * Assist with workstation setup, device deployment, imaging, and hardware replacement.
 * Log and update incidents and service requests in the ITSM/ticketing system.
 * Escalate unresolved issues to L2/L3 teams with appropriate troubleshooting details.
 * Maintain accurate asset and support records.
 * Follow ITIL, incident management, change management, and SLA processes.
 * Provide professional and customer-focused onsite support.
 * Attend the client site every Monday and Thursday as part of the scheduled onsite support arrangement.