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# Change Coordinator

- **Company:** CGI Group Inc.
- **Location:** United Kingdom
- **Contract:** Temporary contract
- **Skills:** Business Process Modeling, Configuration Management Databases, Configuration Management, Information Technology
- **Published:** October 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9f189ba32b643532

## About the Role

To succeed in this role, you should have experience in IT change management or IT service management, with a good understanding of ITIL processes and the ability to coordinate multiple activities in a structured, customer-focused environment. You will bring strong organisational skills, attention to detail and a proactive approach to problem-solving, alongside the confidence to collaborate with stakeholders, take ownership of outcomes and identify opportunities for improvement.

 * Experience coordinating IT service changes, including impact assessments, approvals and implementation activities.
 * Practical experience using BMC Remedy or BMC Helix to manage and track change records.
 * Good understanding of ITIL change management practices, with awareness of ITIL 4 principles and continual service improvement.
 * Strong communication and collaboration skills, with the ability to engage effectively with technical teams, service managers and business stakeholders.
 * Understanding of CAB processes, emergency changes, change approvals and post-implementation reviews.
 * Proven ability to manage competing priorities, meet operational targets and maintain accurate records.
 * Ability to identify trends, investigate process inefficiencies and recommend practical improvements.
 * A proactive mindset with an interest in process optimisation, automation and improving service delivery outcomes.

Together, as owners, let's turn meaningful insights into action.

## Description

In this role, you will coordinate and govern IT service changes across CGI's GTO environment, ensuring requests are assessed, approved and implemented efficiently while maintaining service stability and customer satisfaction. You will take ownership of change records throughout their lifecycle, working closely with Service Delivery Managers, technical teams and stakeholders to ensure timely decisions, effective communication and successful outcomes., * Coordinate & Deliver: Manage standard and non-standard change requests, ensuring effective governance, timely approvals and successful implementation.

 * Assess & Prioritise: Coordinate impact assessments and quotations, ensuring delivery within agreed operational targets and service level expectations.
 * Monitor & Resolve: Maintain a target of responding to over 95% of allocated change records within two hours, proactively addressing delays and escalating issues where required.
 * Collaborate & Communicate: Act as a central point of contact for Service Delivery Managers, Service Provision teams and stakeholders, ensuring visibility and timely action.
 * Govern & Facilitate: Prepare and coordinate Change Advisory Board (CAB) activities, manage emergency change requests and resolve rejected changes.
 * Maintain & Improve: Work with Service Asset and Configuration Management (SACM) teams to ensure the Configuration Management Database (CMDB) reflects implemented changes.
 * Review & Learn: Support Post Implementation Reviews (PIRs), identifying lessons learned and contributing to the Continual Service Improvement (CSI) register.
 * Optimise & Automate: Identify opportunities to streamline workflows, approvals and notifications, collaborating with technical teams to implement practical improvements.
 * Analyse & Enhance: Monitor change trends and performance indicators, identifying risks, inefficiencies and opportunities to improve service quality and customer outcomes.
 * Champion Best Practice: Promote ITIL 4 principles, encourage knowledge sharing and support continuous improvement across the change management community.
 * Support & Lead: Deputise for the Change Manager when required, helping maintain effective governance and operational continuity.