> Markdown version of [/jobs/ext/4049408-it-operations-director-infrastructure-and-cyber](https://www.wearedevelopers.com/jobs/ext/4049408-it-operations-director-infrastructure-and-cyber). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Director - Infrastructure and Cyber

- **Company:** Daisy Communications Limited
- **Location:** Bournemouth, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Big Data, Cyber Security, Information Engineering, Disaster Recovery, Internet Hosting Service, Information Technology Operations, Software Vulnerability Management, Microsoft Fabric, Data Lakes, Information Technology, Cyber Warfare
- **Published:** October 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=baafccef4911f89d

## About the Role

* Degree-level qualification in Information Technology, Computer Science, Cyber Security, Engineering or a related discipline, or equivalent relevant experience.
 * ITIL Foundation certification (or higher) with a strong understanding of IT Service Management principles and practices.
 * Proven experience leading enterprise-wide IT Operations, Infrastructure, Service Management and Cyber Security functions at a senior leadership or Director level.
 * Demonstrated success developing and executing technology and operational strategies that improve service stability, resilience, security, performance and customer experience.
 * Deep expertise across cloud platforms, infrastructure, networks, workplace technologies and hosting services, with strong knowledge of Microsoft Azure and modern enterprise architectures.
 * Experience owning and governing large-scale data platform operations, including Data Lakes, Microsoft Fabric, storage, compute and platform resilience.
 * Strong understanding of ITIL-based service management, with a track record of driving operational excellence across incident, problem, change, service performance and continuous improvement.
 * Significant experience leading cyber security operations, security monitoring, incident response, vulnerability management and risk remediation in partnership with Information Security teams.
 * Proven ability to lead high-performing multi-disciplinary teams, manage strategic suppliers and influence senior stakeholders across complex organisational environments.
 * Commercially astute leader with experience managing significant operational budgets, technology investments and governance frameworks

## Description

The objective of this role is to build a leading IT support operation, developing processes and people while supporting large scale systems transformation and consolidation of IT services to one., * Own the operational stability, resilience and performance of infrastructure, cloud, network and workplace technology services.

 * Own data lake and Fabric infrastructure, including platform foundations, storage, compute and operational resilience.
 * Lead infrastructure engineering, cloud services, network services, hosting and platform operations.
 * Own IT service management, including incident, problem, change enablement, request fulfilment and service reporting.
 * Own service desk, end-user computing and colleague technology support.
 * Lead security operations and SOC capabilities where these sit within CIO operational scope.
 * Ensure infrastructure and operational platforms meet agreed availability, performance, resilience and cyber control requirements.
 * Work with CISO on security standards, monitoring, incident response and risk remediation.
 * Support business continuity, disaster recovery and technology resilience planning.
 * Manage operational suppliers, managed service partners and infrastructure delivery partners were within remit.

 * Lead the operational backbone of the CIO function.
 * Build a service-led culture focused on reliability, responsiveness and continuous improvement.
 * Drive operational discipline through ITIL-aligned processes and measurable service outcomes.
 * Ensure cyber operations are run effectively while recognising that independent security policy and challenge sit with CISO.
 * Provide clear line of sight from operational performance to customer and colleague experience.

 * Improved service stability, availability and operational resilience.
 * Reduced severity and recurrence of major incidents.
 * Effective ITSM adoption and service reporting.
 * Data lake infrastructure available and scalable to support data engineering and analytics needs.
 * Improved end-user support experience.
 * Security operations are effective and aligned to CISO standards.