> Markdown version of [/jobs/ext/4049532-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/4049532-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Engineer

- **Company:** Advance Global IT Support
- **Location:** Salzburg, Austria
- **Experience:** Experienced
- **Salary:** €58,800.0 - €60,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Backup Devices, Computer Networks, Databases, System Configuration, Data Recovery, Image Management, IP Addressing, System Center Configuration Manager, Network Connections, TCP/IP, Wireless Networks, Network Support, Mobile Computing, Communication Devices
- **Published:** October 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3b21d6f0095f56d4

## About the Role

* Requires 3 to 5 years of related work experience
 * Sound knowledge of imaging tools (SCCM, MDT)
 * Sound knowledge of data backup and recovery tools (USMT)
 * Installing, upgrading, and migrating to Windows 7/10
 * Deploying Windows 7/10 in large enterprises
 * Configuring hardware and applications
 * Configuring network connectivity
 * Configuring access to resources
 * Configuring mobile computing
 * Monitoring and maintaining systems that run Windows 7/10
 * Configuring backup and recovery options

## Description

* Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
 * Resolve incidents and problems associated with EUC equipment
 * Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
 * Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
 * Provide repair and maintenance for mobile devices
 * Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
 * Provide software break/fix services and replacement of non-warranty assets for end users
 * Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
 * Provide warranty and break/fix support for networked printers and scanners
 * Configure and support end users on mobile computing platforms
 * Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
 * Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
 * Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
 * Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
 * Utilize problem management database and systems to track and report on customer calls and requests.
 * Communicate technical information to technical and non-technical team and customers.
 * Deskside support services as required.