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# IT Service Owner M365 Copilot

- **Company:** Ottobock SE & Co. KGaA
- **Location:** Berlin, Germany (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Copilot, Office365, Information Technology, M365 Copilot
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=72040e856f0d9d6c

## About the Role

* You have successfully completed a degree in computer science, business informatics, or a comparable field
 * You have several years of experience in the Digital Workplace and M365, as well as in service management
 * Ideally, you have specific knowledge and experience with Copilot for M365 Services
 * You have experience in the implementation, operation, and further development of global IT services, particularly in collaboration with IT service providers
 * You have a solid understanding of governance, security, compliance, and data protection requirements in the Microsoft 365 environment
 * You have in-depth knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control
 * You communicate clearly and effectively-in German and English-and enjoy working in a team as well as with international stakeholder

## Description

* You will assume global end-to-end responsibility for Microsoft 365 Copilot and, in the future, additional digital workplace services
 * You will define and measure service quality using clear metrics (e.g., adoption, user satisfaction, business value, security & compliance) and use these to identify targeted improvement measures
 * You will ensure stable and secure operations by effectively managing external service providers and clearly defining the terms of collaboration both contractually and operationally (e.g., SLAs, KPIs)
 * You will develop governance, compliance, and security standards for the responsible use of Microsoft 365 Copilot in close collaboration with security, data protection, and architecture teams
 * You will advise business units on identifying and implementing use cases to maximize the business value of AI technologies
 * You are responsible for budget, licensing, and cost management for your services and continuously optimize the cost-effectiveness of service delivery
 * You monitor market trends and technological developments related to generative AI, Microsoft 365, and the digital workplace, and use these insights to drive innovation and transformation initiatives
 * You will coordinate global rollout, change management, and communication efforts to ensure the successful adoption of new services
 * You will work closely with international business units, service providers, and global IT teams to further develop innovative workplace services tailored to specific needs