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# Desktop Support Engineer - L1

- **Company:** Celtic Management Services
- **Location:** Linz, Austria
- **Experience:** Experienced
- **Salary:** €35,000.0 - €56,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Software Applications, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Information Technology Operations, Virtual Private Networks (VPN), Local Area Networks, Networking Basics, Software Deployment, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Peripherals, Computer Equipment, User Administration
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6d9890cfb9c2828e

## About the Role

* Minimum 3 years of experience in Desktop Support, EUC Support, or IT Technical Support.
 * Hands-on experience with Windows 10/11 troubleshooting and desktop hardware support.
 * Good knowledge of Microsoft 365 applications.
 * Basic knowledge of Active Directory, user account management, and access permissions.
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
 * Experience troubleshooting printers, scanners, monitors, and other peripherals.
 * Familiarity with IT ticketing systems and incident management processes.
 * Strong analytical, troubleshooting, and problem-solving skills.
 * Good communication and customer-service skills.
 * Ability to work independently and provide onsite technical support.

Preferred Qualifications

 * CompTIA A+, Microsoft certifications, or equivalent technical qualifications.
 * Knowledge of ITIL-based service management processes.
 * Experience with device imaging, hardware refresh, and IT asset management.
 * Previous experience in enterprise IT support environments.

## Description

We are looking for a skilled Desktop Support Engineer - L1 to provide first-level technical support for end-user devices, software applications, and IT peripherals. The candidate will be responsible for troubleshooting technical issues, maintaining desktop infrastructure, and ensuring smooth IT operations at customer locations., * Provide first-level technical support for desktops, laptops, printers, monitors, docking stations, and other IT peripherals.

 * Install, configure, maintain, and troubleshoot Windows 10/11 operating systems.
 * Support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
 * Diagnose and resolve hardware, software, and basic network connectivity issues.
 * Perform software installations, updates, patching, and system upgrades.
 * Assist with user account management, password resets, and basic Active Directory administration.
 * Troubleshoot LAN, Wi-Fi, VPN, and other end-user connectivity issues.
 * Configure and deploy desktops, laptops, and related IT equipment.
 * Maintain IT asset inventory and update service records.
 * Log, track, and resolve incidents and service requests through ticketing systems.
 * Escalate complex technical issues to Level 2 support teams when required.
 * Ensure compliance with IT security policies, standard operating procedures, and service-level agreements (SLAs).