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# IT Support Engineer

- **Company:** Company Tractebel
- **Location:** Brussel, Belgium (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Business Software, Configuration Management, Knowledge Management, System Center Configuration Manager, Windows PowerShell, Azure Active Directory, Microsoft InTune, Information Technology, Engineering Base, Servicenow, Windows Client
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c45d435d6579aa0

## About the Role

* Bachelor's degree in Information Technology, Computer Science, Systems Administration, or a related field.
 * Equivalent professional experience may be considered in place of a formal degree.
 * ITIL Foundation certification is an asset.
 * Microsoft certifications related to Windows, Endpoint Management, or Microsoft 365 are an asset.
 * 5+ years of experience in Digital Workplace, IT Support, Systems Administration, or a similar technical environment.
 * Strong experience in advanced end-user support and troubleshooting (L2/L3).
 * Experience working with Windows enterprise environments and Group Policies (GPOs).
 * Experience coordinating incidents involving several technical teams, such as Workplace, Infrastructure, Network, Security, and Business Applications.
 * Experience supporting or coordinating IT projects, migrations, and deployments.
 * Experience working in a large, international, or complex organisation is an asset.
 * Experience in sensitive or highly controlled environments is an asset.
 * Advanced troubleshooting and problem-solving skills.
 * Good understanding of Windows endpoint architecture and enterprise workplace environments.
 * Ability to analyse, test, and deploy Group Policy changes.
 * Understanding of endpoint management, authentication, networking, and infrastructure dependencies.
 * Ability to analyse complex incidents involving multiple technologies.
 * Ability to identify recurring issues and propose sustainable solutions.
 * Basic scripting and automation skills are an advantage, particularly PowerShell.
 * Operational / ITIL
 * Incident management.
 * Request management.
 * Problem management principles.
 * Prioritisation and SLA awareness.
 * Change and deployment coordination.
 * Technical documentation and knowledge management.
 * Strong customer and service orientation.
 * Ownership and accountability.
 * Ability to work independently.
 * Strong analytical mindset.
 * Clear communication skills with both technical and non-technical stakeholders.
 * Ability to coordinate multiple technical teams.
 * Ability to coach and support less experienced colleagues.
 * Flexibility and willingness to provide onsite support when required.
 * Comfortable working in an international and multicultural environment.
 * Fluent in English; French and/or Dutch.
 * Microsoft Windows 11, Microsoft Active Directory, Group Policy Management (GPO), Microsoft Entra ID, Microsoft Intune, Microsoft 365, ServiceNow or another enterprise ITSM solution, Microsoft
 * Configuration Manager / SCCM, PowerShell, Remote support solutions, Microsoft Teams, Endpoint security and compliance tools
 * Interest in automation, AI-assisted support, endpoint analytics, and emerging Digital Workplace technologies is considered a strong asset.

## Description

* Oversee helpdesk activities, including ticket handling, prioritisation, follow-up, and resolution of user incidents and service requests.
 * Provide technical support and troubleshooting for end-user workplace issues.
 * Coordinate with the relevant technical teams when incidents require additional expertise or escalation.
 * Ensure clear user communication and regular ticket follow-up through to resolution.

Group Policy (GPO) Management

 * Analyse business and technical requirements related to Windows Group Policies.
 * Design, create, test, deploy, and maintain Group Policy Objects (GPOs).
 * Assess the impact of GPO changes before deployment and ensure appropriate testing and validation.
 * Troubleshoot GPO-related issues and monitor deployed policies.
 * Maintain and continuously improve existing policies in line with security, infrastructure, and workplace requirements.

Workplace & Infrastructure Coordination

 * Act as a key point of contact between the Workplace and Infrastructure teams.
 * Facilitate communication and technical alignment between teams on infrastructure changes, workplace requirements, incidents, and deployments.
 * Coordinate activities involving multiple technical teams and ensure that dependencies are clearly identified and addressed.

Cross-Team Technical Coordination

 * Coordinate technical activities across Workplace, Business Applications, Engineering Applications, and Infrastructure teams.
 * Support the analysis and resolution of issues involving multiple IT domains.
 * Ensure the appropriate stakeholders are involved and facilitate follow-up through to implementation or resolution.
 * Contribute to technical discussions and translate business or application requirements into workplace and infrastructure actions.

Project Management & Sensitive Environments

 * Manage and coordinate small-scale IT projects from requirements analysis through to implementation and follow-up.
 * Coordinate technical stakeholders, activities, planning, testing, and deployment.
 * Contribute to projects involving sensitive and highly controlled environments, including nuclear-related activities.
 * Ensure technical implementations comply with applicable security, operational, and organisational requirements.

General Responsibilities

 * Contribute to the continuous improvement of workplace infrastructure and operational processes.
 * Identify recurring technical issues and help define sustainable solutions.
 * Support infrastructure and workplace changes, migrations, and deployment activities.
 * Provide technical expertise and operational support to internal teams and end users. Document technical solutions, configurations, and operational procedures when required.
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