> Markdown version of [/jobs/ext/4057818-it-support-technician-full-time-40-h-w](https://www.wearedevelopers.com/jobs/ext/4057818-it-support-technician-full-time-40-h-w). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician , Full time (40 h/w)

- **Company:** Modul University Vienna GmbH
- **Location:** Wien, Austria (Remote available)
- **Experience:** Experienced
- **Salary:** €55,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Audio Video Distribution, Microsoft Azure, Spanning Tree Protocols, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Windows Servers, Networking Basics, Windows PowerShell, Software Deployment, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wi-Fi Technology, ServiceNow IT Service Management, Zendesk, Cisco, User Administration, Servicenow
- **Published:** October 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=fcefb2d972e10b49

## About the Role

* Proven experience (2+ years) in a dedicated IT support or helpdesk environment; experience within schools or educational institutions is a distinct advantage.
 * Strong working knowledge of Windows 10/11 administration and Microsoft 365.
 * Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.
 * Hands-on experience with classroom audiovisual technology and interactive learning tools.
 * Proficiency in using IT ticketing systems such as Jira, Zendesk, Freshdesk or ServiceNow.
 * Hands-on experience with PowerShell scripting for Windows administration, Microsoft 365 management, troubleshooting, and automation of routine IT tasks.
 * Communication skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, students and staff.
 * Language: Professional proficiency in English, both written and spoken, is essential.

Desirable Skills & Certifications

 * Microsoft certifications: Relevant current Microsoft credentials, such as Microsoft Certified: Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), or a Microsoft 365 role-based certification (AZ-104).
 * CompTIA A+: CompTIA A+ certification, or demonstrable equivalent knowledge of hardware, operating systems, networking, security and troubleshooting.
 * Other industry certifications: CompTIA Network+, ITIL Foundation, Cisco CCST/CCNA, or equivalent service management and networking qualifications including VLAN configuration, trunk/access ports, Spanning Tree Protocol (STP), and basic switch troubleshooting.
 * Education technology: Training or certification relating to interactive displays, audiovisual systems, mobile device management or classroom technology.
 * Professional development: Evidence of ongoing technical learning and a willingness to work towards further relevant certifications.

## Description

Modul University Vienna is seeking an enthusiastic, experienced and customer-focused professional to join our dynamic technology team, providing first-line technical support and ensuring seamless day-to-day operations across our Windows environment, infrastructure and specialized classroom learning spaces., * Helpdesk & Ticketing: Manage, prioritise and resolve incoming support requests efficiently using our IT ticketing system, ensuring timely communication with end users.

 * Windows Server & Desktop Support: Provide robust first- and second-line support for Windows operating systems, hardware, software installation, troubleshooting and user account management (Active Directory / Entra ID).
 * Classroom & EdTech Support: Maintain and troubleshoot interactive displays, projectors, audiovisual equipment and student and staff devices to help ensure disruption-free learning environments.
 * Infrastructure Maintenance: Assist in monitoring and maintaining local network infrastructure, Wi-Fi access points, printers and server backups under the guidance of senior IT staff.
 * Documentation & Onboarding: Create clear technical guides for staff and students and assist with setting up new hardware and software deployments