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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Manager H/F - **Company:** Full-Life Technologies - **Location:** (Gembloux), Belgium - **Experience:** Experienced - **Salary:** €80,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Application Lifecycle Management, Backup Devices, Computerized Maintenance Management Systems, Software Documentation, Cyber Security, Data Integrity, Information Leak Prevention, Desktop Computing, Hyper-V, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Laboratory Information Management Systems, Network Diagrams, Network Segmentation, Server Virtualization, System Testing, Virtualization Technology, VMware VSphere, Backup and Restore, Wireless Networks, Data Logging, Iq/oq/pq, Computerised Systems, Firewalls (Computer Science), Microsoft InTune, Information Technology, Data Management, Network Server, GXP, User Accounts - **Published:** October 26, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8126016daa5a2d02 ## About the Role * Bachelor's degree in IT, Computer Science, Engineering or a related field, or equivalent professional experience. * 8+ years in IT operations and infrastructure, including 3+ years in an industrial or manufacturing environment. * Hands-on expertise in Windows endpoint management (NinjaOne, Microsoft Intune or equivalent), server virtualisation (VMware vSphere, Hyper-V or equivalent), enterprise storage and backup, recovery testing, directory services, identity and privileged access management, and Microsoft 365. * Proven experience with enterprise networking, including firewalls, switching, wireless infrastructure and network segmentation between corporate and production environments. * Practical experience in regulated environments, including formal change control and qualification of systems in a qualified state. Knowledge of GMP requirements for computerised systems (EU GMP Annex 11, 21 CFR Part 11, GAMP 5) and data integrity principles. * Understanding of cybersecurity standards and regulations, including ISO/IEC 27001, NIS2, IEC 62443 and GDPR. * Experience with ERP, MES, LIMS or CMMS is an asset. Pharmaceutical or life sciences experience, exposure to radiation-controlled areas, and experience establishing site IT operations or transitioning from external providers are strong advantages. * Proven ability to manage IT providers, coordinate projects and budgets, and ensure delivery against agreed costs, commitments and service levels. * Autonomous and hands-on, with strong prioritisation and decision-making skills, a reliable and rigorous approach, high documentation standards, and the ability to communicate clearly across IT, Quality, Production and Engineering. * Able to collaborate with global teams and develop the capabilities of future local IT team members. * Fluent in French and English, with the right to work in Belgium. * ITIL, CISM or CISSP certification is an asset. ## Description As IT Manager, you will take ownership of the day-to-day IT environment at Full-Life's manufacturing site in Belgium, covering both corporate IT and the infrastructure supporting production and laboratory systems. As the site's hands-on IT lead, you will ensure the reliability, security and compliance of our IT environment while working closely with the Global Head of Information Technology, site management, Quality, Production and external service providers. You will play a key role in bringing the site's IT operations in-house as the installation project progresses and in building the foundations for the future local IT team., 1. Support & Service Model * Manage IT incidents and service requests in French and English, ensuring effective follow-up through the global ticketing system. * Define the site's support model, including support levels, internal versus external responsibilities, and service agreements. * Support corporate IT services, user accounts and Microsoft 365, as well as workstations connected to production and laboratory instruments. 2. Desktops & Devices * Manage Windows desktops, laptops and mobile devices, including configuration, deployment, application management and endpoint compliance through NinjaOne or an equivalent platform. * Ensure endpoint security through patching, encryption, endpoint protection and control of local administrator rights. * Manage device lifecycles and maintain accurate IT asset records. 3. Infrastructure & Platform Operations * Manage servers, virtualization, networks, storage and backup infrastructure, including capacity planning and lifecycle management. * Oversee infrastructure patching and maintenance, ensuring appropriate scheduling and approvals for qualified systems. * Ensure reliable backup and recovery, documented restore tests, regulated records retention, and identity and access management across corporate and production environments. 4. Production Infrastructure & OT Interface * Manage the IT infrastructure supporting production and laboratory systems, including production directory services, servers, storage and segmented networks. * Coordinate production-related infrastructure changes with Production and automation specialists, maintaining appropriate separation between corporate IT and production. * Integrate site monitoring, dosimetry, access control and camera systems into the network, ensuring appropriate segmentation and compliance with nuclear security requirements. 5. Quality, Change Control & Qualification * Manage IT infrastructure and endpoint changes through formal change control, obtaining the required approvals from stakeholders, QA and the Qualified Person where applicable. * Own infrastructure qualification, including installation qualification, configuration baselines and maintenance of the qualified state. * Ensure GMP-compliant change management and clear responsibilities for implementation, approval and computerized system validation, in coordination with Quality and Maintenance. 6. Security & Business Continuity * Own site information security and cybersecurity, implementing controls for access, logging, vulnerabilities, privileged access, security monitoring and data loss prevention. * Lead security incident response and maintain and test the site's disaster recovery plan against agreed recovery objectives. * Ensure compliance with applicable NIS2 and GDPR obligations, including registration, supplier security, incident notification and training records. 7. Service Providers & Projects * Manage IT service providers and connectivity partners, monitoring performance, contractual commitments and agreed service levels. * Plan, coordinate and report on IT projects, ensuring solutions meet site needs and global standards and providers deliver adequate technical documentation. * Coordinate suppliers and project commitments with Procurement and the Global Head of IT, supporting the transition to in-house IT operations. 8. Documentation, Budget & Team Development * Maintain site technical documentation, including SOPs, operational runbooks, configuration standards and network diagrams, ensuring inspection readiness. * Manage IT licences, subscriptions and support agreements, contribute to budget preparation and monitor expenditure. * Help shape the future local IT team, recommend new positions, participate in recruitment and develop team capabilities. 9. Site Requirements & Working Conditions * Work on-site in Belgium, with occasional travel to other Full-Life locations and availability outside standard hours for maintenance or incidents. * Access production and radiation-controlled areas in accordance with site training and radiation protection requirements.