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# Support Engineer (EMEA)

- **Company:** n8n
- **Location:** Belgium
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Airflow, User Authentication, Authentication Protocols, Microsoft Azure, Cloud Computing, Databases, Relational Databases, Software Debugging, Linux, Domain Name System (DNS), JSON, PostgreSQL, Networking Basics, OAuth, OpenID, Security Assertion Markup Language (SAML), Data Streaming, Systems Integration, Grafana, Zapier, Containerization, Kubernetes, Sentry, Enterprise Integration, Webhooks, Docker
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=65d1923b7811f928

## About the Role

* Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles
 * n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments
 * APIs & Integrations: You're comfortable debugging APIs, webhooks, authentication, and data flows
 * Cloud & Infrastructure: You're familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting
 * Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS)
 * Communication: You explain technical issues clearly and document troubleshooting steps effectively
 * Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments
 * Knowledge Sharing: You actively share knowledge and best practices with teammates, whether through team discussions, presentations, documentation, or contributions to internal playbooks and tools., * Automation & AI Mindset: You have a basic understanding of AI concepts and a passion for automation, with some hands-on experience using tools like n8n, Zapier, Make, or Airflow to simplify tasks and improve workflows.
 * Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
 * Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
 * JavaScript: You have a working knowledge of JavaScript, including reading and debugging code, working with JSON data, and making small code changes to troubleshoot workflows and integrations.
 * SQL & Databases: You have a foundational understanding of relational databases, such as PostgreSQL, including tables, relationships, and basic SQL queries to investigate and troubleshoot issues.

## Description

* Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.
 * Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing.
 * Provide clear, helpful, and timely responses that solve customer problems while gradually expanding your expertise into more technical topics., * Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work.
 * Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience.
 * Continuously spot opportunities to streamline support workflows and make it easier for customers to get the answers they need., * Collaborate with Product to share recurring customer questions, highlight friction points, and identify opportunities for improvement.
 * Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently.
 * Participate in team meetings and cross-functional discussions to share insights, align on priorities, and improve the support experience.