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# IT Helpdesk

- **Company:** Michael Page
- **Location:** Dilbeek, Belgium
- **Experience:** Starter
- **Salary:** €40,000.0 - €42,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Business Software, Microsoft Outlook, Data Logging, Office365, User Administration
- **Published:** October 31, 2026
- **Apply:** https://www.michaelpage.be/job-apply/it-helpdesk/ref/jn-102026-7137968

## About the Role

* Professional proficiency in French and Dutch, both written and spoken.
 * A working knowledge of English for internal communication.
 * Previous experience in IT support, service desk, helpdesk, or end-user support functions.
 * Exposure to several of the following technologies:
 + Microsoft 365 (Outlook, Teams, Word, Excel)
 + Windows environments and first-level troubleshooting
 + Active Directory and user administration
 + Networking and connectivity fundamentals
 + End-user hardware and peripherals
 + Mobile device support
 * Strong customer service and communication skills.
 * Excellent organizational skills with a structured approach to ticket management.
 * Analytical problem-solving capabilities and the ability to prioritize effectively.
 * A collaborative mindset and willingness to contribute to continuous improvement initiatives.
 * Curiosity, adaptability, and a genuine desire to develop technical skills further.

## Description

As an IT Service Desk Support Specialist, your responsibilities will include:

 * Acting as the first point of contact for IT incidents and service requests.
 * Logging, categorizing, prioritizing, and managing tickets through the ITSM platform.
 * Performing first-line troubleshooting and resolving technical issues whenever possible.
 * Supporting end-user devices, including laptops, desktops, printers, scanners, mobile devices, and standard business applications.
 * Assisting users with Microsoft 365 tools, Windows environments, user account administration, and connectivity issues.
 * Managing and monitoring tickets through to resolution while ensuring a high level of customer satisfaction.
 * Escalating incidents to second-line support teams, external providers, or specialist teams when required.
 * Following up on escalated incidents and ensuring timely resolution.
 * Documenting solutions, workarounds, and recurring incidents to enrich the knowledge base.
 * Collaborating with IT colleagues to improve processes, service quality, and operational efficiency.