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# 2nd Line Service Engineer

- **Company:** XSYS Germany GmbH
- **Location:** Ieper, Belgium
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Databases, PC Tools, Issue Tracking Systems, Microsoft Office
- **Published:** October 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f775a11c3c944be7

## About the Role

* You are an educated technician in the field of electrical engineering, mechatronics or a comparable education
 * You are experienced in supporting equipment, either remotely or at the customer site
 * You are able to work independently, self-dependent in the team
 * You are fluent in English, knowledge of Dutch and other languages is an advantage
 * You are willing to travel frequently in EMEA with rare intercontinental travel
 * You are highly motivated, have a hands-on mentality and communicate well with other functions
 * You have experience in using standard PC software (MS Office), knowledge of CRM/ticketing systems, OBS Studio & Power Director is beneficial as well as CAD / PLC programming

## Description

* You provide technical support for printing plate processing equipment by either remote or on site support.
 * Expected travel ~ 60-70%.
 * You respond to first line support or end user software or hardware queries via ticketing system or other communication channels.
 * You guide First Line support technicians and/or end user through the required steps to resolve the matter or escalate it to third line support as and when necessary
 * You document the technical visits and highlight possible improvements towards design or production
 * You update and develop technical material, such as written procedures (technical documentation) or tutorial movies for the self-service support database
 * You closely cooperate with all functions in the factory, i.e. production, R&D, Business Office support, purchasing, etc.
 * You provide technical trainings to the First Line Service / distributor technicians / customers
 * You actively support the further development of remote capabilities with R&D.