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# ERP Systems Manager (Manufacturing Operations)

- **Company:** Branding Iron
- **Location:** United States
- **Experience:** Experienced
- **Salary:** $90,000.0 - $120,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Data Integrity, Data Manipulation Languages, UN Electronic Data Interchange for Administration Commerce and Transport, SQL Databases, Systems Integration, Transaction Data, Transaction Processing (Computing)
- **Published:** October 2, 2026
- **Apply:** https://www.thejobnetwork.com/job/b74c3def-d37b-475f-9c5f-963165771b38/erp-systems-manager

## About the Role

* 3-5 years of ERP support experience in a manufacturing or distribution environment.

 * Experience supporting transactional workflows within a structured ERP platform.

 * Working knowledge of EDI transaction processing.

 * Demonstrated troubleshooting capability in production-facing systems.

 * Ability to communicate effectively with operations, finance, and supply chain teams, as well as outside vendor support teams.

Preferred

 * Direct experience with Aptean Ross ERP.

 * Experience supporting Loftware labeling software.

 * SQL and Gembase DML coding knowledge for transactional data validation and customizations.

 * Exposure to manufacturing labeling environments and barcode workflows.

 * Experience working with a Managed Services Provider (MSP) in a support or escalation context.

## Description

The ERP Systems Manager (Manufacturing Operations) is responsible for maintaining transactional continuity and operational stability within Aptean Ross ERP and related integration systems. This role serves as a critical liaison between business operations and IT, resolving system-state issues that impact production, fulfillment, and financial workflows with a focus on sales order processing, EDI transactions, and label generation. This position is designed as a succession role with a structured knowledge transfer period, transitioning into full ownership of ERP operational support responsibilities.

Responsibilities:

Aptean Ross ERP Transaction Support

 * Troubleshoot and resolve order processing errors within Aptean Ross ERP, including sales orders, purchase orders, and production-related transactions.

 * Address locked transactions, workflow interruptions, and document state inconsistencies within Ross.

 * Perform controlled data corrections and transaction resets to restore operational continuity.

 * Monitor recurring Ross ERP issues and identify systemic root causes.

 * Validate data integrity across order, inventory, and financial modules within Ross.

 * Work with end users to define issues and work with vendor support to resolve them.

EDI & System Integration Support

 * Diagnose and resolve EDI transmission failures and transaction mismatches impacting Aptean Ross.

 * Monitor EDI queues and confirm successful transaction flow between Ross and external trading partners.

 * Coordinate with operations and external partners to resolve order acknowledgments, ASN discrepancies, and invoice transmission issues.

 * Escalate structural integration defects to internal development resources or Aptean/vendor support when required.

 * Work with vendors to onboard new EDI trading partners.

Labeling & Document Output Management

 * Troubleshoot label generation failures and printer communication issues within the manufacturing labeling system.

 * Support configuration and maintenance of label formats tied to production and shipping workflows, including the flow of data stored in Ross ERP.

 * Address system-generated document and print queue issues impacting purchase orders, case labels, LPNs, and shipping/receiving labels.

Operational Continuity & Process Improvement

 * Identify high-frequency ticket categories related to Ross ERP and integrated applications and recommend workflow refinement or automation.

 * Develop and maintain resolution documentation specific to Aptean Ross, labeling, and EDI.

 * Support cross-training initiatives to reduce single points of dependency.

 * Participate in system improvement initiatives to reduce reactive ERP support volume.