> Markdown version of [/jobs/ext/4062244-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/4062244-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Engineer

- **Company:** CHAINGUARD, INC.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $120,000.0 - $137,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, User Authentication, Microsoft Azure, Software as a Service, Cloud Computing, Databases, Continuous Integration, Linux, DevOps, Github, Open Source Technology, Enterprise Software Applications, Kubernetes Helm Charts, Free and Open-Source Software, Terraform, AWS EKS, Docker, Vulnerability Analysis
- **Published:** October 1, 2026
- **Apply:** https://www.builtincolorado.com/job/senior-technical-support-engineer/11448378?handler=ApplyRedirect

## About the Role

* You've spent 5+ years supporting enterprise customers with a confident, calm approach.
 * 3+ years under your belt with Linux, Docker and Kubernetes. You dream in containers.
 * You deliver top-tier customer experiences with stellar written and verbal communication.
 * You're a cross-functional harmony maker supporting teams across Engineering, Customer Success, and more.
 * You're comfortable in the DevOps warzone: CI/CD, Linux, GitHub, Helm Charts, Terraform, Open source and all the good stuff.
 * Experience with AWS, Azure, or GCP; AWS EKS experience is a plus.
 * Extra kudos if you've flirted with security frameworks, software supply chain security, or vulnerability scanning.
 * Extra kudos if you bring CKA, CKAD, CKS or KCSA certs and aspire to be a future Kubestronaut.
 * Startup experience? Even better. You've navigated fast lanes before.
 * A curious soul who learns faster than a caffeinated squirrel.
 * You hold a bachelor's degree (STEM preferred) or have equivalent battle scars from the real world.

## Description

* Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
 * Escalate wisely: Engage the Engineering team when things get spicy.
 * Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
 * Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
 * Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
 * Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
 * Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
 * Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
 * Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support., Investigate and resolve complex technical issues for enterprise SaaS customers using logs, traces, metrics, code, databases, and APIs. Manage support tickets, communicate with customers, collaborate with engineering on escalations, document findings, develop playbooks, support incident response, identify systemic improvements, apply AI tooling, and mentor new team members., Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.
Top Skills: Authentication ProtocolsCloud PlatformsDb2Ecommerce IntegrationsErp IntegrationsJavaJSONKcsLinuxMicrosoft DynamicsNetSuiteOracleOracle ErpPostgresRest ApisSAPSoapSQL ServerUnixWeb ServicesWorkdayXML
Talkdesk, Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2-4 years of SaaS support or IT project management experience.
Top Skills: DnsIceJavaScriptLookerNexmoOauthPlivoSalesforceSAMLSipSQLTcp/IpTelephonyTwilioVoipWebrtc

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

 * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
 * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
 * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
 * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
 * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute