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# Lead Software Engineer, Account Management-ThousandEyes(Hybrid)

- **Company:** Cisco Systems, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Expert
- **Salary:** $186,900.0 - $267,700.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, User Authentication, Automation of Tests, Cloud Engineering, Continuous Delivery, Distributed Systems, Identity and Access Management, OAuth, OpenID, Scrum Methodology, Role-Based Access Control, Openid Connect, Security Assertion Markup Language (SAML), Single Sign-On, Software Engineering, Web Applications, Kotlin, Cisco, Microservices
- **Published:** October 2, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18504490?backUrl=%2Fcareer%2F18504490%2FLead-Software-Engineer-Account-Management-Thousandeyes-Hybrid-California-San-Francisco

## About the Role

* Bachelors + 8 years of software engineering experience, or Masters + 6 years of software engineering experience, or PhD + 3 years of software engineering experience
 * Experience designing, deploying, and maintaining solutions using Java, Kotlin, or Scala.
 * Experience designing and operating distributed systems that integrate with identity and access management solutions, including microservices and APIs.
 * Experience leading cross-functional technical initiatives, software and system architecture design, and mentorship of software engineers.
 * Experience delivering production software in an Agile/Scrum framework.

Preferred Qualifications

 * Experience with IAM concepts, including authentication, authorization, single sign-on, role-based access control, and identity lifecycle management.

 * Experience with IAM protocols and standards: OAuth 2.0, OpenID Connect (OIDC), SAML, and SCIM.

 * Experience defining technical roadmaps involving cloud-native architectures, observability, automated testing, continuous delivery, and production operations.

## Description

This role requires a hybrid schedule of two in-office days per week at either the San Francisco or San Jose office, however, at least one in-office day every two weeks must be spent at the San Jose office for sprint planning.
Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.

The Account Management team builds the foundational services that manage customer identities, access, entitlements, and contracts across Cisco ThousandEyes. Our work supports secure, reliable customer and internal experiences while providing a platform that other engineering teams can build on. We are a collaborative, technically ambitious team that values ownership, pragmatic delivery, and proactive improvements to architecture, reliability, and developer productivity.
Your Impact

As a Lead Software Engineer, you will set the technical direction for the Account Management Platform and guide architecture across secure, scalable microservices, high-throughput APIs, and customer-facing web applications. Identify gaps in architecture and operations, then initiate and lead improvements that strengthen reliability, security, scalability, cost efficiency, and developer productivity. Lead high-impact initiatives such as web application migrations, API and workflow modernization, and asynchronous service decoupling. Partner with engineering, product, security, customer success, and other stakeholders to align priorities, communicate complex decisions, and deliver results across organizational boundaries. Mentor software engineers and raise engineering standards so the team can deliver dependable platform capabilities and sustain long-term technical progress.