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# Customer Solution Design Specialist (Avaya)

- **Company:** BT Group
- **Location:** Newcastle upon Tyne, UK
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Cisco
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=102b02320b2be527

## About the Role

* Strong practical expertise in designing and supporting Avaya contact centre solutions, with the ability to explain complex technical choices clearly.

 * Broad understanding of the infrastructure that supports contact centre services, including networking, virtualisation and cloud technologies.

 * Proven ability to turn complex customer needs into integrated technical designs, manage risk and collaborate effectively with senior stakeholders and delivery teams.

Desirable Skills / Experience

 * Awareness of Cisco contact centre products and how they integrate with wider solution environments.

 * Experience working with blue light organisations or knowledge of police control room environments.

 * Existing Security Check (SC) or NPPV3 clearance. The role requires NPPV3 clearance, so appointment will be subject to meeting the relevant requirements.

## Description

You'll join our Police & Government Design Team, shaping complex in-life technical solutions for blue light customers and contributing specialist expertise to new business when needed. Working collaboratively with architects, customers and delivery teams, you'll translate operational needs into clear, integrated contact centre designs that support reliable public services. This is an opportunity to influence technical direction, strengthen customer relationships and improve how we design and deliver solutions across BT.

What you'll be doing

 * Lead the capture of detailed customer requirements and translate them into practical end-to-end solution designs.

 * Partner with architects, customers and third parties to agree technical direction, statements of work and delivery outcomes.

 * Manage design reviews, validation, migration planning and documentation updates so that solutions integrate effectively and remain supportable.

 * Improve design and delivery capability by driving consistent technical processes, identifying risks and resolving complex service issues.

 * Support colleagues and senior customer stakeholders by sharing specialist knowledge, explaining designs clearly and contributing thought leadership to complex bids