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# IT Support Technician

- **Company:** CloudCover IoT, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, JIRA, Microsoft Azure, Collaborative Software, Issue Tracking Systems, Microsoft Office, Microsoft SharePoint, SAP MDG, Gsuite, Claude, Google Gemini, GPT
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c9e67677ab3bb237

## About the Role

* 3-5 years of experience in desktop support or IT support roles
 * Strong background in end-user support and ticketing systems
 * Experience supporting Mac environments strongly preferred
 * Prior experience in biotech, life sciences, or regulated environments (strongly preferred / ideal)
 * Excellent communication and customer service skills
 * Ability to operate in a high-visibility, high-accountability support structure

## Description

Job Description: CloudCover has a customer seeking an IT Support Technician for a minimum 6 month 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position.

 * Manage daily IT support ticket queue and respond to end-user issues in a timely, customer-focused manner
 * Provide onboarding and offboarding support for employees
 * Deliver desktop support in a Mac-first environment
 * Administer and support macOS devices using MDM tools
 * Troubleshoot and support mixed environments including:
 + macOS (primary)
 + Google Workspace (primary collaboration platform)
 + Windows / Active Directory (secondary environment)
 + Microsoft 365 (Office, SharePoint, Azure, VDI - limited footprint)
 + Deliver high-touch, white-glove IT support with strong communication and service standards
 + Support a highly visible ticketing environment where IT interactions are transparent across the organization

Tools & Technologies

 * ITSM / Ticketing: Jira (Slack-based IT support channel auto-generates tickets)
 * Security / Endpoint Tools: CrowdStrike and related enterprise security tooling
 * Collaboration Platforms:
 + Google Workspace (primary)
 + Microsoft 365 (limited use)
 + AI Tools in Use (enterprise-enabled):
o Claude
o ChatGPT
o Gemini