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# Desktop Support Technician I

- **Company:** Osg Usa, Inc.
- **Location:** Campton Hills, IL, United States
- **Experience:** Starter
- **Salary:** $46,700.0 - $58,700.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, VoIP, Microsoft Outlook, Issue Tracking Systems, Network Security, Microsoft Office
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6e4a60b37771ec6a

## About the Role

* Results driven attitude with the initiative to take on new responsibilities and independently manage assigned projects
 * Experience handling support requests in a technical support role
 * Experience with Microsoft Office Products, Windows operating systems, and E-mail products (MS Outlook and Office 365)
 * Demonstrated analytic, written, and oral communications skills
 * Good understanding of current technologies and ability to learn new technologies independently, * Bachelor's degree in IT or related field
 * Entry level IT Certifications
 * Previous experience providing desktop support in an Enterprise environment
 * Experience installing and troubleshooting hardware and software
 * Strong understanding of Network and Security principles
 * Experience with PC imaging and deployment
 * Experience with Enterprise Security Solutions (AV, EDR, etc.), * Must be able to read, write, understand, and communicate by phone using the English Language.
 * Able to sit for long periods (3-4 hours at a time). The employee is frequently required to use hands for typing, 10-key operation, telephone dialing, and feeling objects, tools, or controls.
 * Must be able to talk and hear.
 * Must have vision abilities that includes close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to enter information into a computer.

## Description

The Desktop Support Technician I provides first level of support for end users of all levels. This includes both in-person and remote support for multiple sites. Sites may include office, warehouse, and factory environments. The position is office-based, but may include travel as needed., * Provides first level of support for end user hardware and software

 * Assists other IT staff members with support requests, escalations, or projects when needed
 * Is responsible for corporate IMAC (Installs, Moves, Additions, Changes)
 * Performs setup, deployment, and troubleshooting of laptops, desktops, software, and peripherals
 * Handles IT-related procurement, including maintenance of hardware and software inventory
 * Delivers administration and support of telecommunications (corporate VoIP/Contact Center, mobile devices, etc.)
 * Meets corporate SLA's for IT Helpdesk ticket system and projects
 * Works directly with all levels of employees to troubleshoot and resolve issues
 * Coordinates with outside vendors for third party procurement and support
 * May involve limited travel to other sites based on necessity
 * May include off-hours work due to implementations, projects, maintenance, etc.
 * Other duties as assigned