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# Help Desk Specialist

- **Company:** Epitec, Inc.
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Salary:** $56,160.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Business Software, Issue Tracking Systems, Microsoft Dynamics, Information Technology, User Administration, Servicenow
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e71d565938b203e5

## About the Role

* At least 2 years of recent Tier 1 Help Desk experience
 * Experience supporting users via phone, ticketing systems, and email
 * Experience with user account management, password resets, and access support
 * Strong customer service and troubleshooting skills

Preferred Qualifications:

 * Microsoft Dynamics 365 experience
 * ServiceNow or similar ticketing system experience
 * CompTIA A+, HDI, or Microsoft certifications
 * Associate's degree or higher in IT, Computer Science, or related field

Additional Requirements:

 * Valid Arizona driver's license upon hire
 * Ability to obtain an Arizona DPS Level 1 Fingerprint Clearance Card
 * No U.S. citizenship requirement is listed for this role

## Description

I have a Help Desk Specialist opportunity supporting the Human Services Department's Microsoft Dynamics 365 environment., * Serve as the first point of contact for end-user technical and application support requests.

 * Troubleshoot and resolve Tier 1 and Tier 2 help desk issues.
 * Support Microsoft Dynamics 365 users and related business applications.
 * Handle password resets, account unlocks, permissions, and access requests.
 * Document and track incidents within the ticketing system.
 * Escalate infrastructure, application, security, and business process issues as needed.
 * Assist with system upgrades, migrations, and user training.