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# Working Student - IT-Support & Collaboration Tooling

- **Company:** Berufliche Schulen Potsdam der ASG - Anerkannten Schulgesellschaft mbH
- **Location:** Regensburg, Germany
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Confluence, JIRA, Cloud Computing, Information Technology, Atlassian Tools, Laptops, User Accounts
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f93e5fc10fb93611

## About the Role

* Enrolled for at least twelve months on a technical degree programme, e.g. Computer Science, at a university or university of applied sciences (proof of enrolment required).
 * High level of self-organisation, the ability to set priorities independently and a good sense of when to ask for clarification.
 * Enjoys interacting with people, is helpful and maintains a friendly manner even in hectic situations.
 * Ability to explain technical topics in a simple and understandable way, as well as an understanding of users' needs.
 * Interest in AI and motivation to try out AI tools in day-to-day work.
 * Experience with Jira, Confluence or other Atlassian tools is an advantage, but not essential.
 * Good written and spoken German and a solid command of written and spoken English.
 * A structured and dynamic approach to work with an eye for detail, even when juggling multiple tasks.

## Description

* You'll provide support with hardware, software, accounts and access rights, for example when setting up laptops, workstations and user accounts.
 * You'll be part of our global 1st and 2nd level IT support team and the first point of contact for our customers, whether via ticket, chat or in person on site.
 * You'll log enquiries, analyse technical issues and either resolve them yourself or escalate them in a structured manner to the relevant experts.
 * You'll act as the link between business and IT, understanding the needs of the specialist departments, translating their requirements into technical solutions and explaining IT topics in a clear and accessible way.
 * You'll work with Jira Service Management and Confluence on a daily basis, document solutions and gain practical experience of modern IT service management.
 * You'll gain real insights into cloud infrastructure, AI-supported workflows and asset management.