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# IT Support Engineer

- **Company:** Quality Bearings Online
- **Location:** Leeds, UK
- **Experience:** Experienced
- **Salary:** £32,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Business Software, Data Cleansing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Excel Formulas, Virtual Private Networks (VPN), Networking Basics, Windows PowerShell, Software Deployment, TCP/IP, Windows Desktop, Wi-Fi Technology, Scripting, Peripherals, Powerquery, Information Technology, User Accounts
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e74f5930bf0f6b21

## About the Role

* Practical experience providing first- and second-line IT support.
 * Good knowledge of Windows troubleshooting and Microsoft 365 administration.
 * Experience with endpoint management, patching and application deployment.
 * Understanding of user accounts, access permissions and MFA.
 * Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.
 * Experience diagnosing hardware issues and supporting printers.
 * Comfortable using Excel formulas, lookups and data checks.
 * A practical problem-solver who uses initiative and enjoys figuring things out.
 * Flexible and happy to help different teams, take on varied tasks and adapt as business needs change.
 * Able to work independently, communicate clearly and know when to ask for help.
 * Good at keeping records, documenting solutions and explaining technical issues to non-technical colleagues.

Desirable skills

 * Business-application support and vendor coordination.
 * Power Query and basic SQL reporting.
 * Basic PowerShell or Excel scripting.
 * IT asset management and user training., * professional IT support : 2 years (preferred)
 * Microsoft 365 and troubleshooting Windows devices: 2 years (preferred)

## Description

* Diagnose and resolve hardware, software, email, printing and connectivity issues.
 * Configure and maintain laptops, applications and peripherals.
 * Manage endpoint enrolment, software deployment, updates and device compliance.
 * Administer user accounts, licences and access permissions, including joiners and leavers.
 * Implement agreed security controls and carry out proactive maintenance.
 * Maintain IT asset records, technical documentation and user guidance.
 * Coordinate support requests with vendors and track issues through to resolution.
 * Support business applications, basic reporting and data cleaning.
 * Support teams in using existing systems more effectively and adopting agreed improvements, including simple automation, testing and user guidance., * Have you supported business applications such as ERP, CRM and order-processing systems?
 * Have you worked with external IT providers or software vendors to resolve issues?