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# IT Field Service Engineer

- **Company:** Eurofins
- **Location:** Cardiff, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Peripherals, Information Technology, Laptops
- **Published:** October 23, 2026
- **Apply:** https://jobs.smartrecruiters.com/Eurofins/744000157126630-it-field-service-engineer

## About the Role

Essential

 * Experience in an IT Field Service, Desktop Support, or similar end-user support role.
 * Strong knowledge of:
 + Windows desktops and laptops.
 + Common end-user applications and peripherals.
 + Hardware troubleshooting and break/fix support.
 * Excellent customer service and communication skills.
 * Ability to work independently across multiple locations.
 * Full UK driving licence and willingness to travel regularly throughout the UK.

Desirable

 * Experience supporting laboratory, forensic, healthcare, or other regulated environments.
 * Knowledge of ITIL service management practices.
 * Experience using service desk, ticketing, or asset management systems.
 * Relevant IT certifications or technical training.

Personal Attributes

 * Customer-focused with a strong service mindset.
 * Organised, reliable, and detail oriented.
 * Calm and effective under pressure.
 * Proactive with a willingness to learn and develop new technical skills.
 * A collaborative team player with a professional attitude.

Additional Information

 * Frequent travel throughout the UK is required.
 * This role requires security clearance and successful pre-employment screening.
 * Flexibility to participate in an on-call rota and provide occasional out-of-hours support will be required.

## Description

We are currently recruiting for an IT Field Service Engineer to join our team at Lextox, on a full time and permanent basis.

As an IT Field Service Engineer, you will provide high-quality onsite IT support to users across multiple locations, ensuring desktops, laptops, laboratory equipment, and site-based technology operate effectively and securely. You will also contribute to IT projects, technology refresh programmes, and operational improvements that support the delivery of forensic services., * Providing onsite IT support for desktops, laptops, peripherals, and specialist laboratory devices.

 * Diagnosing and resolving hardware, software, and connectivity issues in line with agreed service levels.
 * Installing, configuring, maintaining, and replacing IT equipment and software.
 * Supporting user onboarding, account administration, and access requests.
 * Assisting with IT deployments, technology refreshes, and site-based projects.
 * Performing basic network support activities, including patching and connectivity checks.
 * Maintaining accurate records within ticketing and asset management systems.
 * Supporting audits and ensuring compliance with security, data protection, and company policies.
 * Participating in the IT Infrastructure on-call rota to support critical incidents when required.