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# Service Desk Specialist

- **Company:** Mammoet
- **Location:** Schiedam, Netherlands
- **Experience:** Starter
- **Salary:** €3,000.0 - €3,350.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, Network Troubleshooting, Microsoft Office, Topdesk, Data Logging, Information Technology
- **Published:** October 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ecd7fc753218c548

## About the Role

* MBO (vocational) /HBO (bacherlor) degree in IT or a related field.
 * Minimum of 0-2 years of relevant IT support experience.
 * Analytical and problem-solving abilities
 * Certification in relevant IT systems or applications (a plus).
 * Strong communication and active listening skills
 * Familiarity with ITIL/ISM processes is a plus.
 * Knowledge of Active Directory, Azure and Office 365.
 * Comfortable troubleshooting hardware, software and network issues.
 * Fluent in Dutch and English (spoken and written).

## Description

* Act as the first point of contact for IT-related questions, incidents, and service requests across the organization.
 * Provide support primarily during CET office hours from the Netherlands, as part of an international team.
 * Handle incoming requests via email, Topdesk, Microsoft Teams, and phone.
 * Manage incident and change processes according to established procedures.
 * Resolve standard IT workspace issues and ensure accurate logging, documentation, and follow-up.
 * Guide users through troubleshooting steps and escalate issues when necessary.
 * Strive to deliver a seamless and positive user experience at all times.
 * Contribute to process improvements and knowledge sharing within the team.
 * Stay up to date with internal tools, systems, and procedures to ensure effective support.