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# Technical Support Technician

- **Company:** CCS, LLC
- **Location:** Columbus, OH, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, VoIP, CompTIA Network+, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, McAfee VirusScan, Microsoft Office, Windows Servers, Network Administration, Software Tools, Network Routers, Software Troubleshooting, Sonicwall, Firewalls (Computer Science), Patch Management, Cisco
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3ec83edbe3b56f5a

## About the Role

* Proven experience in a technical support or desktop support role.
 * Strong knowledge of Windows Server environments and various operating systems.
 * Familiarity with help desk operations and ticketing systems.
 * Experience in software troubleshooting and resolving technical issues efficiently.
 * Understanding of network administration principles, including DNS management.
 * Proficiency in Microsoft Office applications and other common software tools.
 * Excellent communication skills with the ability to explain technical concepts to non-technical users.

Preferred Experience (not necessary but is a bonus to have)

 * A+, MCP, Network+
 * Command knowledge of networking
 * Firewall and router setup (Cisco, SonicWALL, Meraki, etc)
 * Routers: configure and troubleshooting
 * VPN Setup (Sonicwall, Cisco, etc)
 * Office 365
 * Experience in Active Directory, GPO) Windows server environments
 * Windows server (2016, 2019, 2022)
 * Office 365 setup and migration experience
 * VOIP and SIP Experience

Join our team as a Desktop Support Technician where you can leverage your technical skills while contributing to a supportive work environment that values collaboration and continuous improvement., * High school or equivalent (Required)

Experience:

 * Network administration: 2 years (Preferred)
 * Desktop support: 2 years (Preferred)

Language:

 * English (Required)

License/Certification:

 * CompTIA A+ (Required)
 * CompTIA Network+ (Preferred)

## Description

* Solve problems in different settings, onsite and offsite
 * Installation, configuration, administration and troubleshooting Microsoft products and third-party software ­ installation, configuration and system administration
 * Troubleshoot and resolve issues that result from employee laptop/desktop computers and peripherals.
 * Ensure customer issues/tickets are resolved in a timely manner. Assist end users with packaged software.
 * Software installations and support. Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc).
 * Collaborate, document and share processes and information to improve the team toward providing outstanding customer support
 * Troubleshoot and repair hardware and software issues on desktop computers.
 * Install, configure, and maintain operating systems, applications, and other software.
 * Provide technical support to end users.
 * Monitor system performance and troubleshoot network issues.
 * Perform system maintenance tasks such as virus scans, disk cleanups, etc.

Software Support

 * Windows 8-11
 * Office 2013, 2016, 2019, O/M365
 * Windows 2016, 2019, 2022 Server (basic understanding)
 * Antivirus programs (McAfee, Microsoft Defender, etc).
 * Ticketing System Experience
 * RMM Software Experience
 * Patch Management
 * Active Directory (User addition, deletion, etc).
 * M365 Mailbox additon.