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# Junior Product Owner: Digital Customer Interaction

- **Company:** DHL
- **Location:** Bonn, Germany
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Agile Methodology, Confluence, JIRA, Human-Computer Interaction, Scrum Methodology, Power BI, Trello, User-Centered Design, Tools for Reporting
- **Published:** June 24, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=5e8b8ddbf63ed1b3

## About the Role

* Degree in IT, business, engineering, human-computer interaction, or a comparable field
 * 3+ years of relevant experience, ideally in logistics or freight forwarding (road freight a plus)
 * Strong expertise in Agile/SCRUM methodologies and tools (e.g. Jira, Confluence, Trello, Power BI; DePict or similar is a plus)
 * Solid experience with analytics tools and data-driven decision-making
 * Deep understanding of UX/UI, CX, and digital experience design, with knowledge of online marketing (e.g. SEO)
 * Strong analytical mindset combined with a pragmatic, hands-on approach
 * Fluent in English (additional languages are a plus)

## Description

In this role, you will help shape the digital customer journey for Freight by driving impactful solutions from concept to rollout:

 * Support the execution of the Freight Digital Customer Interaction roadmap, delivering high-quality, customer-centric solutions
 * Drive end-to-end product development for digital applications - from business requirements and UX/UI design to sprint planning, testing, and release
 * Collaborate closely with stakeholders to align priorities and ensure customer and business needs are fully reflected
 * Apply user-centered design methodologies, validating concepts with customers before development
 * Leverage analytics and data insights to understand customer behavior and continuously improve digital solutions
 * Analyze Freight services and customer journeys to identify opportunities that increase efficiency and customer loyalty
 * Plan and manage solution rollouts across countries, including post-launch monitoring, issue resolution, and continuous improvement


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