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# IT Support Specialist

- **Company:** Enpal GmbH
- **Location:** Berlin, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, JIRA, Bash Shell, Cyber Security, System Configuration, Windows PowerShell, Azure Active Directory, Software Engineering, Scripting, Enterprise Software Applications, Microsoft InTune, Casper Suite
- **Published:** October 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c7ace039739c9d98

## About the Role

* 3+ years of hands-on IT support experience in a corporate environment.
 * Solid experience with Microsoft 365, Azure AD, Intune, Jamf, MS Defender, and endpoint management.
 * Strong understanding of ITSM principles and experience working within SLA-driven environments.
 * Experience supporting hybrid environments (Windows + macOS).
 * Strong ownership mindset and ability to work independently.
 * Clear and confident communication skills, with the ability to explain technical concepts to non-technical users.
 * Ability to manage multiple priorities in a fast-paced, evolving environment.
 * Experience in scaling environments or high-growth companies, is a plus.
 * Basic scripting knowledge (PowerShell or Bash), is a plus.
 * Experience with security tools or endpoint protection management, is a plus.
 * Familiarity with compliance standards (ISO, GDPR awareness), is a plus.

## Description

* Own and resolve technical support requests end-to-end, ensuring high-quality service and adherence to SLAs.
 * Diagnose and troubleshoot complex hardware and software issues across Lenovo laptops, MacBooks, iPhones, and Android devices.
 * Manage, prioritize, and document tickets in Jira Service Desk/Fresh Service with clear communication and structured updates.
 * Escalate incidents appropriately while maintaining accountability for resolution tracking.
 * Provide both remote and on-site support across Microsoft 365, Azure AD, MS Defender, and other enterprise systems.
 * Lead device configuration and lifecycle management using Intune, Jamf, and Snipe-IT.
 * Maintain asset accuracy and ensure compliance with IT security and internal governance policies.
 * Set up and maintain meeting rooms, VC systems (Teams), and related AV infrastructure.
 * Support onboarding and offboarding processes, ensuring smooth user transitions.
 * Identify recurring issues and proactively recommend process or technical improvements.
 * Contribute to internal documentation and knowledge base development.