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# Helpdesk Coordinator

- **Company:** Reed
- **Location:** Hook, UK
- **Salary:** £30,000.0 - £32,000.0
- **Contract:** Permanent contract
- **Skills:** Electronic Mailing, Issue Tracking Systems, Microsoft Office, Open Service Interface Definitions
- **Published:** October 15, 2026
- **Apply:** https://www.reed.co.uk/jobs/helpdesk-coordinator/57457749

## About the Role

* Experience coordinating engineers, field-based staff, or service activities.
 * Strong administration and organisational skills.
 * Excellent telephone and email communication abilities.
 * A customer-focused approach with the confidence to build relationships at all levels.
 * Ability to prioritise multiple tasks in a busy and changing environment.
 * Strong attention to detail and problem-solving skills.
 * Experience using CRM, ERP, or service management systems.
 * Competent Microsoft Office skills.
 * Previous experience in IT, technology, engineering, facilities management, or technical service environment is advantageous but not essential.

## Description

Join a thriving IT support business at the heart of service delivery. We are seeking a proactive and organised Helpdesk Coordinator to join our well-established IT field services organisation based in Hook. This role is crucial in supporting customers across the UK by coordinating engineers, managing service requests, and ensuring a first-class support experience.

Day-to-day of the role:

 * Coordinate approximately 13 field engineers and subcontractors to ensure optimal resource utilisation.
 * Schedule field service visits in accordance with customer SLAs and appointment commitments.
 * Serve as the first point of contact for customers via telephone and email.
 * Log service requests and fault reports into the company's bespoke ticketing system.
 * Check support contract entitlements and create accurate service tickets.
 * Coordinate the movement of parts, equipment, and logistics required for service visits.
 * Monitor site access arrangements and ensure engineers have all necessary information before attending site.
 * Liaise with customers, engineers, and technical teams to provide updates and ensure timely resolution of issues.
 * Manage dispatches throughout the UK and internationally via a subcontractor network.
 * Maintain visibility across all open service activities and ensure excellent customer communication.