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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Level 1 IT Support Field Engineer - **Company:** GRIT Consultancy - **Location:** London, UK - **Experience:** Expert - **Salary:** £25,420.0 - £30,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Hardware, IP Addressing, Networking Basics, Windows PowerShell, Anti-Phishing, Wi-Fi Technology, Peripherals, Microsoft InTune, Deployment Automation, Laptops, Fortinet, User Administration - **Published:** October 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=00e19ad21b5be203 ## About the Role * Some experience in an IT support, helpdesk or service desk role, ideally within an MSP environment. Candidates with relevant qualifications or strong hands-on/home-lab experience will also be considered. * Working knowledge of Windows 10/11, including common troubleshooting and configuration. * Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive) and basic user administration such as password resets and licensing. * Basic understanding of Active Directory / Entra ID user and group management. * Hands-on experience setting up and troubleshooting hardware such as laptops, desktops, printers and peripherals. * Basic knowledge of networking fundamentals, such as IP addressing, DNS, DHCP and Wi-Fi troubleshooting. * A logical, methodical approach to troubleshooting. * Strong communication and customer service skills with a professional, client-facing approach. * Ability to prioritise tasks and manage your own time, and to know when to ask for help. * A genuine willingness to learn and develop your technical skills. Full UK driving licence and willingness to travel across London and surrounding areas. Desirable * IT certifications such as CompTIA A+, CompTIA Network+ or Microsoft 365 Fundamentals (MS-900). * Exposure to RMM and PSA tools such as Autotask, Datto RMM or N-able. * Some exposure to Microsoft Intune or Windows Autopilot. * Awareness of networking equipment such as UniFi, FortiGate or Ruckus. * Basic awareness of security best practices, including MFA, endpoint protection and phishing awareness. * An interest in PowerShell scripting and automation. * Previous experience in a customer-facing role. Personal Attributes * Eager to learn, with a proactive attitude to developing your skills. * Organised, with good time management. * Attention to detail and a commitment to high-quality service delivery. * Comfortable working in a fast-paced MSP environment. * Friendly, approachable and professional. * Flexible and adaptable to changing priorities. * Calm under pressure when dealing with users and incidents. * Reliable and trustworthy with good confidentiality awareness. * Enthusiastic about contributing to a growing company. ## Description This is an entry-level role and a great opportunity to build a career in IT support. You will provide Level 1 technical support to clients, both remotely and onsite across London/Southeast, resolving day-to-day user requests and incidents and assisting senior engineers with deployments and projects across modern cloud-first environments. Working under the guidance of the Level 2 Senior Field Engineer, you will receive the training and support you need to develop your skills, while representing GRIT Consultancy professionally at client sites., * Provide Level 1 technical support for desktop, laptop, mobile, printer and Microsoft 365 user issues. * Attend client sites to troubleshoot common issues, set up equipment, and carry out hardware installations or replacements. * Carry out routine Microsoft 365 user administration, such as creating accounts, resetting passwords and MFA, and assigning licences. * Assist with Intune device enrolment and Autopilot device builds under the direction of senior engineers. * Support project delivery by assisting with tasks such as device rollouts, endpoint refreshes, and site-based installations. * Log, update and resolve support tickets in line with service levels, keeping clients informed of progress. * Follow documented procedures and knowledge base articles to resolve common issues efficiently. * Keep accurate ticket notes and help maintain documentation of systems and client environments. * Liaise with internal teams and clients to ensure smooth service delivery. * Support user onboarding and offboarding, including device setup, provisioning and account setup. * Recognise when an issue needs escalating and pass it to Level 2 engineers promptly, with clear and detailed handover notes. * Share ideas for process improvements to enhance efficiency and service quality. * Undertake additional technical duties as needed to support client and organisational objectives., * Level 2 Senior Field Engineer - Direct line manager, providing day-to-day guidance, training and escalation support. * Support Teams - Technical escalation and coordination. * Suppliers & Vendors - Hardware and service coordination. * Clients - Site visits, support, and project delivery.