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# Service Design Senior analyst

- **Company:** Accenture
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe InDesign, Service Design
- **Published:** October 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cc46d4e36ba78388

## About the Role

Support and lead service design activities at the project level; develop proficiency in the full service design toolkit; build confidence in facilitation and stakeholder engagement; grow your ability to connect research insight to design strategy.

Expectations

Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Years of Experience

 * Experience in service design, UX research, or a related field.

 * Experience conducting qualitative research and synthesising findings.

 * Exposure to service design artefacts including journey maps, blueprints, and personas.

 * Bachelor's degree or equivalent experience in Design, Social Science, or a related field.

Qualification

 * Bachelor's degree or equivalent experience in Design, Social Science, or a related field.

Requirements

Personal

 * Bring genuine curiosity about people, organisations, and the systems that connect them.

 * Approach ambiguity with openness and a desire to make sense of complexity.

 * Commit to human-centred methods and the discipline of listening before designing., * Growing service design portfolio demonstrating research, synthesis, and artefact quality.

 * Experience with qualitative research methods and user interviews.

 * Ability to produce clear journey maps, personas, and service blueprints.

 * Developing facilitation skills - comfortable supporting or leading small workshops.

 * Strong written and verbal communication skills.

 * Collaborative mindset and ability to work across multi-disciplinary teams.

Portfolio Requirement

Applications without a design portfolio demonstrating craft quality, process, and relevant experience will not be considered.

## Description

Contribute to the design of better services - applying human-centred research methods, synthesising insight, and creating artefacts that help organisations understand their users and improve the experiences they deliver., * Conduct qualitative research activities - interviews, observation, and workshop facilitation.

 * Synthesise research findings into clear insights, themes, and opportunity areas.

 * Create service design artefacts including personas, journey maps, service blueprints, and opportunity frameworks.

 * Support the design and facilitation of co-design and ideation workshops.

 * Develop your visual communication skills - producing clear, compelling artefacts that bring the work to life.

Project

 * Support the delivery of a service design workstream with quality and care.

 * Collaborate actively with product, content, and technology teams.

 * Manage your time and deliverables effectively within project timelines.

Client

 * Engage with client teams in a professional and collaborative way.

 * Build confidence presenting research findings and design thinking to stakeholders.