> Markdown version of [/jobs/ext/4077864-telecom-operator](https://www.wearedevelopers.com/jobs/ext/4077864-telecom-operator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Telecom Operator - **Company:** Valley Medical Center - **Location:** Renton, WA, United States - **Salary:** $45,219.0 - $75,566.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Communication Devices - **Published:** October 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ec7b2d16bcbbe13d ## About the Role * High School Graduate or equivalent (G.E.D.) preferred. * Demonstrates basic skills in keyboarding (40 wpm) and using a personal computer in the Windows environment. * Ability to communicate effectively in oral and written form in English language. * Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations preferred. QUALIFICATIONS: * Previous experience in a hospital answering service or call center preferred. * Demonstrates effective communication and interpersonal skills with a diverse population. * Able to carry out assignments independently and exercise good independent judgment. * Excellent problem solving, organizational and time management skills. * Conducts all personal interactions with tact, poise, courtesy and respect. * Demonstrates ability to decipher hand written notes. * Demonstrates ability to handle emergent situations. * Neat and well groomed in appearance, following departmental personnel standards. * Demonstrates reliable attendance and job performance. UNIQUE PHYSICAL/MENTAL DEMANDS,ENVIROMENT & WORKING CONDITIONS: In addition to the generic administrative partner job description * Requires planning, organizing and working on multiple tasks at one time. * Must be able to handle stressful situations in a calm and professional manner. * Must be able to sit for extended periods. * Must be able to withstand the repetitive motion of keyboarding for extended periods of time., * High School Graduate or equivalent (G.E.D.) preferred. * Demonstrates basic skills in keyboarding (40 wpm) and using a personal computer in the Windows environment. * Ability to communicate effectively in oral and written form in English language. * Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations preferred. QUALIFICATIONS: * Previous experience in a hospital answering service or call center preferred. * Demonstrates effective communication and interpersonal skills with a diverse population. * Able to carry out assignments independently and exercise good independent judgment. * Excellent problem solving, organizational and time management skills. * Conducts all personal interactions with tact, poise, courtesy and respect. * Demonstrates ability to decipher hand written notes. * Demonstrates ability to handle emergent situations. * Neat and well groomed in appearance, following departmental personnel standards. * Demonstrates reliable attendance and job performance. ## Description A. Generic Job Functions: See Generic Job Description for Administrative Partner B. Unique Job Functions: * Operates switchboard, answering service, TTY telephone, and all other communication equipment. * Answers incoming calls by the third ring 90% of the time, screens and directs calls to proper personnel in a prompt and courteous manner. * Provides paging services within 30 seconds of request 90% of the time. * Responds to all requests according to departmental policies and procedures. * Receives, documents, and dispatches messages to doctors and/or connects caller directly to doctors. * Records all messages and files as appropriate. * Communicate all information to clients per their instructions. * Reports any changes in on-call status and other pertinent information to supervisor or lead operator and other operators immediately. * Updates client accounts with new information according to department procedures. * Initiates appropriate actions when alarms are activated * Performs clerical duties as assigned per instruction from Manager or Supervisor. * Documents all incidents and events, and relays them to the Supervisor within 24 hours. * Keeps Supervisor informed of work status by providing weekly objectives with time estimates. * Promptly notifies Supervisor of problems, unexpected tasks and missed targets. * Performs all job junctions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community centered awareness and innovation. * Other duties as assigned to facilitate accurate timely processing of calls.