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# Desktop Support Technician

- **Company:** Excelon Solutions
- **Location:** Farmers Branch, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $55,994.0 - $67,974.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, IMac, Apple IOS, Apple Mac Systems, BitLocker Drive Encryption, Desktop Computing, Local Area Networks, Microsoft Office, Wide Area Networks, Software Troubleshooting, Peripherals, Deployment Automation
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f847c0ec3acb0297

## About the Role

* Asset management practical experience
 * Bitlocker or encryption software experience
 * HDA Service Desk Software experience or similar Service Desk ITIL compliant software
 * Microsoft Teams Support and Operational experience
 * Team Player, Positive and with can do attitude
 * Ability to work in a fast-paced environment with daily reprioritization
 * Good written and communication skills to all levels of Management and end users
 * Outstanding Customer Service Skills
 * Dell Support Experience
 * Bilingual preferred but not required
 * Other duties as assigned., * Desktop Support in an Enterprise environment: 2-3 years
 * Comptia A+ Certification: (Required)
 * Microsoft Technical Associate Certification (Preferred)
 * Dell EMC Support Certification (Preferred)
 * Experience in LANs, WANs, Personal Computers and software delivery applications.
 * Knowledge of computer security products.
 * Excellent interpersonal skills in a customer-facing environment, experience working with executive level preferred
 * High level of technical proficiency with IT equipment is a must.
 * Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OS X, iOS).
 * Excellent Desktop support troubleshooting skills needed.
 * Must have the ability to multitask with strong organization and time management skills.

## Description

The Desktop Support Technician will be responsible for all end users support services local and remote, including break-fix, desk-side support, new system installation, and inventory and asset tracking activities. In addition, this position will provide in-depth technical hardware and software troubleshooting and support for all PC\Mac desktop, laptop and mobile device platforms., * Technical Support for End User PC's\Mac's workstations, hardware, software, peripherals and printers.

 * Deploy new PC's\Mac's for End Users,(Lifecycle Management) including hardware, software, and OS imaging.
 * Support software and hardware refresh/upgrade/configuration efforts - Windows 10, Microsoft Office, Proprietary applications, etc.
 * Plan, prioritize, organize and complete work to meet established SLA's adherence, KPI's and End User Compute objectives.
 * Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
 * Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model.
 * Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
 * Analyze technical problems and recommends and applies required solutions.
 * Educate end users when installing new equipment or software
 * Experience with Autopilot or MDT deployment tools.
 * Performs tasks to improve the efficiency, reliability, availability, and stability of the computing environment.
 * Maintains documentation to ensure efficient and accurate department operations.
 * Support AV systems and equipment for onsite and remote locations as needed
 * Support VIP/Executive level user base on daily basis
 * Assist in remotely supporting users at all company and potential WFH locations