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# Remote HAM Activations Specialist (VA ESOM)

- **Company:** Kentro LLC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $90,000.0 - $125,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Data Analysis, Data Structures, Knowledge Management, Microsoft PowerPoint, Information Technology, Servicenow
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1115176d6d8be69

## About the Role

* Bachelor's degree in Business, Computer Science, Engineering, Math, or related field (8 years of additional relevant experience may be substituted for education).
 * 5+ years of supporting data analysis, including identifying inconsistencies, trends, and risks.
 * 2+ years of proven experience writing and maintaining SOPS, Knowledge Articles, or how-to guides.
 * Experience working in ServiceNow or a similar platform.
 * Ability to build clear, professional presentations for leadership audiences.
 * Experience supporting clients, technicians, Or field service operations.
 * Experience operating within large, complex, and regulated Organizations, preferably federal Or federal-adjacent.
 * Strong written and verbal communication skills, with the ability to work independently and adapt to shifting priorities.
 * Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.

Preferred Qualifications:

 * Experience with ServiceNow HAM, HAM Pro, or the Hardware Asset Workspace.
 * Experience building ServiceNow reports and dashboards.
 * Experience supporting a newly formed team or a platform transition.
 * Knowledge Of NIL-aligned processes and knowledge management practices.
 * Prior experience supporting the Department of Veterans Affairs or another federal agency.
 * Active ServiceNow certifications such as Certified System Administrator (CSA) are a plus.

## Description

ServiceNow Reporting & Dashboards

 * Build, maintain, and enhance ServiceNow reports and dashboards to meet the tear-ds ongoing and growing reporting needs.
 * Translate leadership and team questions into accurate, repeatable reporting views within the platform.
 * Ensure reports reflect current processes and data structures following the move tothe new platform.

Data Analysis & Risk Identification

 * Analyze ServiceNow data to identify inconsistencies, gaps, and data quality issues.
 * Identify and communicate risks to Activation projects before they affect schedule or service delivery.
 * Recommend corrective actions and coordinate follow-up With the appropriate team members.

Leadership Briefing Support

 * Develop presentations for leadership based on ServiceNow reports and data analysis.
 * Help the APMO Director prepare clear, concise briefings for Senior Management.
 * Summarize trends, risks, and progress in plain language suited to an executive audience.

Activations Documentation & Knowledge Management

 * Update outdated SOPS, Knowledge Articles, and how-to guides to reflect current processes on the new platform.
 * Identify gaps in the documentation library and create new materials where none exist.
 * Formalize process knowledge to prevent loss or siloing as the team grows or experiences turnover.

Technician Coverage

 * Serve as a floater to cover technician responsibilities during absences, maintaining service continuity.
 * Reduce single points of failure by maintaining working knowledge of core technician processes.
 * Free existing staff to focus on primary duties by absorbing documentation and reporting work., * Willing and able to obtain and maintain Public Trust Clearance
 * Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
 + If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.