> Markdown version of [/jobs/ext/4078150-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4078150-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Scott Electric - **Location:** Greensburg, PA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Apple IOS, Apple Mac Systems, Application Performance Management, VoIP, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Microsoft Networking, Windows Servers, Networking Basics, Network Service, Azure Active Directory, Software Deployment, Web Services, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Data Logging, Network Routers, Large Language Models, Prompt Engineering, Firewalls (Computer Science), Information Technology, Firewall Services Module, Web Api - **Published:** October 8, 2026 - **Apply:** https://www.thejobnetwork.com/job/daac5752-d68c-4921-88b6-addf7a7d5733/senior-it-support-specialist ## About the Role This role provides hands-on technical support to end users across the organization, ensuring reliable operation of hardware, software, and IT systems. The ideal candidate is a strong problem solver, effective communicator, and collaborative team player with a passion for delivering excellent user experiences., * Associate's degree in a computer-related field * Minimum four (4) years of experience in IT support, technical support, or systems administration * Strong knowledge of Windows OS, Windows Server, Active Directory, Azure AD, Microsoft 365 administration and support, and networking fundamentals * Intermediate knowledge of TCP/IP networking concepts and Windows networking and security * Strong analytical and problem-solving abilities * Experience repairing and supporting desktop and laptop hardware * Hands-on experience with API and web services troubleshooting * Strong communication skills and experience working in a multi-site environment * Valid driver's license and ability to travel regionally * This job operates in an office setting and is largely sedentary, requiring the routine use of a computer and other standard office equipment. The ability to open file cabinets, lift files, bend, and stand on a stool may also be required * Occasional overtime work as needed Preferred: * Exposure to LLM, tooling, or prompt engineering through work, coursework, or personal projects * Bachelor's degree in a computer related field Must submit to a background check and drug testing ## Description * Provide Tier 2/3 onsite and remote technical support for employee workstations, applications, network services, software, printers, Wi-Fi, etc * Provide employee training on new technologies and enterprise services * Administer and support Windows Server, Active Directory, Azure AD, Group Policy, DNS/DHCP, and Microsoft 365 * Implement and validate technical security controls such as MFA, EDR, logging, patching, backup validation, and firewall configurations * Integrate and troubleshoot APIs and web services for seamless application performance * Perform system upgrades, patching, imaging, software deployments, and hardware repairs * Provide support and technical services for various core network devices & services, WAN and LAN connectivity, switches, routers, firewalls, Wi-Fi, printers, VPN, VoIP, and physical cabling * Deliver desktop support across Windows and macOS, with exposure to iOS and Android * Document work using ITSM/RMM tools (e.g., LogMeIn, NinjaOne, Kaseya) * Maintain documentation and knowledge base articles for employee use as well as internal IT processes * Interface with IT vendors to facilitate repair and installation * Participate in planning and rolling out of new enterprise-wide company software and services * Participate or lead research projects into new technology or services (hardware, software, devices, services, etc.) * Mentor junior IT Support Specialists and provide technical guidance * Make recommendations for improving existing systems and processes * Review IT publications, online materials or IT related coursework to remain up to date with current and future technologies emerging in the industry * Work independently and with other IT team members or managers to collaborate on successful deployment of enterprise-wide initiatives * Ability to manage multiple priorities in a fast-paced environment * Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude