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# Principal Business Analyst

- **Company:** Indra Group UK & Ireland
- **Location:** London, United Kingdom
- **Salary:** £118,687
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Service Design, Software Asset Management, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5935708663

## About the Role

· Target operating model.

· Governance and RACI.

· Future-state process architecture.

· Service catalogue and customer reporting framework.

· Tooling and integration assessment.

· Business case.

· Pilot definition.

· Implementation roadmap.

Requirements
Essential

· Extensive experience leading complex BA or enterprise transformation engagements.

· Strong requirements engineering, process modelling, facilitation and operating model design skills.

· Ability to work across operational, commercial, financial, security, data and technology stakeholders.

· Experience shaping business cases and leading other analysts.

· Excellent executive communication, negotiation and decision facilitation.
Desirable

· ITIL, IT service management or managed services experience.

· Hardware, Software or IT Asset Management experience.

· Knowledge of ServiceNow, CMDB, discovery or licence management tooling.

· Understanding of lifecycle, spares, logistics, audit, compliance and secure disposal.

· Experience in complex customer and supplier environments.

## Description

· Connect hardware and software asset management, lifecycle management, spares and logistics, security, finance, contracts, data and tooling into a coherent managed service capability.
Key Objectives

What the Role Will Achieve:

· Establish an evidence-based view of current processes, tools, data, reporting, ownership and customer obligations.

· Define end-to-end requirements from plan and procure through operate, replace, retire and dispose.

· Align stakeholders on the target operating model, governance, service boundaries and accountabilities.

· Create a prioritised, traceable requirements catalogue and an investable business case.

· Define the tooling, integration, pilot and rollout direction.

Core Scope:

· Hardware and Software Asset Management.

· Lifecycle, end-of-life and end-of-support governance.

· Spares, depots, logistics, asset movement and chain of custody.

· Contract, licence, security, audit and financial governance.

· ServiceNow, discovery, repositories, barcode, warehouse and licence tooling.
Key Responsibilities

Analysis and Engagement Leadership

· Own the BA approach, plan, standards, scope and requirements governance.

· Lead workshops across Managed Services, Field Services, Contracts, Finance, Procurement, Security, Service Design and Tooling.

· Resolve conflicting needs and escalate material decisions, risks and dependencies.

· Provide direction and quality assurance to the supporting BA.

Design and Business Case

· Lead current-state, gap, pain-point, risk and duplication analysis.

· Develop the operating model, process architecture, governance, RACI, service catalogue and reporting framework.

· Assess tooling and integration options against agreed requirements.

· Develop costs, benefits, risks, funding profile, phasing, pilot scope and roadmap.
Key Deliverables

· Current-state assessment and process maps.