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# 1st Line Support Engineer

- **Company:** wavenet
- **Location:** Sevenoaks, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, VoIP, Network Troubleshooting, Cloud Services, Wi-Fi Technology, Data Processing, Information Technology, Cisco Firewalls, Gsuite, Firewall Services Module, Network Server
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1dc4ec5c782bef6d

## About the Role

* Experience providing IT or technical support
 * A general understanding of IT systems, networking, and protocols
 * Strong problem-solving skills and a proactive mindset
 * The ability to work independently while also being a team player
 * Excellent communication skills, both written and verbal
 * A customer-focused approach
 * A flexible attitude and strong work ethic

## Description

We're looking for a Technical Support Engineer to join our friendly and fast-paced Service Desk team. This role is a great opportunity to learn our product portfolio, build hands-on technical experience, and play a key part in ensuring our customers get the very best from our technology.

You'll be part of a supportive team that values collaboration, curiosity, and continuous learning, while also giving you the autonomy to grow your technical capability.

What You'll Be Doing

As part of the Service Desk team, you'll be the first point of contact for our customers, providing technical support, resolving issues, and escalating cases where needed. You'll gain exposure across a broad range of technologies and services, including:

 * Supporting a technical helpdesk serving approximately 3,000 UK schools
 * Remote network troubleshooting
 * Supporting a wide range of technologies, including:
 + Custom products designed and developed in-house
 + VoIP and WiFi solutions
 + Cisco firewalls
 + Backup and recovery solutions
 + Microsoft 365 and Google Workspace environments
 * Gaining hands-on experience in:
 + Online security
 + Networking and protocols
 + Servers and firewall configuration
 + Data handling and communications
 + Cloud services