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# Service Desk Coordinator

- **Company:** DMG Delta Ltd
- **Location:** Birchanger, UK
- **Salary:** £26,500.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Spreadsheets, Microsoft Office
- **Published:** October 28, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=21619c7e13d8da18

## About the Role

* Previous office experience, including working in a customer-facing service role.
 * Excellent communication and customer service skills.
 * Strong organisational skills and the ability to prioritise your workload.
 * Good general IT skills, including Microsoft Word, Excel and Outlook.
 * Good numeracy, literacy and attention to detail.
 * A proactive, positive approach to problem-solving, with a willingness to learn and go the extra mile.
 * GCSE Maths and English, or equivalent.

Desirable experience:

 * Working in a busy service desk, helpdesk or reactive service environment.
 * Coordinating engineers or other mobile workforces.
 * Experience within the building services industry.
 * Familiarity with service management software.

You don't need to tick every desirable box. We're interested in people with the right attitude, transferable skills and a genuine commitment to delivering great service., * Office Experience, preferably in a customer relations role: 1 year (required)

## Description

As Service Desk Coordinator, you will support the coordination of service desk activity for building maintenance and engineering services. Your impact: clear, accurate communication helps engineers and customers coordinate service needs and keep building systems supported., * Customer service: Handling incoming calls, emails and enquiries promptly and professionally, ensuring issues are resolved or escalated appropriately.

 * Engineer scheduling: Coordinating engineer diaries and allocating work effectively to meet client requirements and operational priorities.
 * Problem-solving: Responding to changing schedules, urgent requests and unexpected issues while minimising disruption.
 * Administration: Maintaining accurate records, spreadsheets and internal systems, ensuring documentation is complete and up to date.
 * Team support: Working closely with colleagues, engineers and other teams to keep operations running smoothly.
 * Continuous improvement: Looking for ways to improve our processes, efficiency and customer experience.