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# 1st Line IT Support Engineer - Solihull

- **Company:** Principal IT
- **Location:** Shirley, UK
- **Experience:** Starter
- **Salary:** £32,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Microsoft Outlook, Computer Networks, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Wi-Fi Technology, Diagnostic Tools, Information Technology, Laptops, Cisco
- **Published:** October 7, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-4A91D124F253C2080D/

## About the Role

* Basic working knowledge of Microsoft Windows and Microsoft 365, including applications such as Teams and Outlook.
 * Familiarity with laptops, desktops, mobile devices, printers, Wi-Fi and common business applications.
 * Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
 * A logical and analytical approach to troubleshooting and problem-solving.
 * Ability to work effectively as part of an IT support team.
 * Good organisational and time-management skills, with the ability to prioritise competing tasks., * Ideally 1-2 years' experience within an IT support or service desk environment, although candidates with relevant qualifications and a strong technical aptitude will also be considered.
 * An IT-related qualification or equivalent experience would be beneficial.
 * Relevant certifications such as CompTIA A+, Network+, Microsoft or Cisco would be advantageous.
 * Basic understanding of IT networking, hardware, software and telephony.
 * Experience working within a multi-site or customer-focused IT environment would be beneficial., * Full UK driving licence.
 * Willingness to travel between sites when required.
 * Ability to work in a predominantly site-based environment.

If you are an IT professional with automotive dealership experience and are looking for an opportunity to play a key role within a growing Group IT function, we would be keen to hear from you.

## Description

Principal IT are proudly supporting a UK automotive retail group who are undertaking a significant technology and business transformation programme across its expanding dealership network.

This is an excellent opportunity for an IT support professional looking to develop their career within a busy, multi-site environment. You will provide first-line technical support to users across the organisation, supporting day-to-day IT operations, handling helpdesk tickets, assisting with Joiners, Movers and Leavers, and providing support to field-based teams and engineers where required.

The role is primarily site-based, with occasional travel to other locations for project activity, site visits and on-site technical support., * Act as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk.

 * Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications.
 * Log, manage and update incidents and requests within the organisation's ticketing system.
 * Carry out basic diagnostics and troubleshooting using remote support and diagnostic tools.
 * Set up, configure and deploy end-user equipment, including laptops, desktops, mobile devices and peripherals.
 * Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions and equipment preparation.
 * Assist with leaver administration and the removal or amendment of user access.
 * Work closely with wider IT teams and third-party suppliers, escalating more complex issues where appropriate.
 * Provide remote and on-site support to field-based engineers and users, including assistance with devices, connectivity, accounts and applications.
 * Maintain and contribute to the IT knowledge base, documenting known issues and solutions.
 * Provide guidance to users on IT policies, security best practices and basic troubleshooting.
 * Identify recurring issues and contribute ideas for improving IT support processes and service delivery.