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# IT Help Desk

- **Company:** Bay Ltd.
- **Location:** Corpus Christi, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Office Suite, Information Technology
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a3e6da94f3a6b9de

## About the Role

* High School Diploma or GED required; Associate degree in related field preferred
 * At least 3 years' experience in a directly related field

SKILLS / KEY COMPETENCIES

 * Must have a valid driver's license, proof of insurance, and a good driving record to operate a company vehicle when traveling to company offsite locations.
 * Knowledge of the organization to complete assignments
 * Knowledge of Help Desk ticketing software (Track-It or similar)
 * Must be able to work non-routine hours when necessary
 * Ability to communicate effectively, both verbal and written with customers and employees at all levels

PHYSICAL REQUIREMENTS

 * Frequently required to use hands and arms, stand, walk, sit, climb, stoop, kneel or crouch
 * Will work in an indoor and outdoor setting
 * Moving about to accomplish tasks or moving from one worksite to another
 * Ability to operate a computer and other office productivity machinery (e.g., calculator, copy machine, printer)
 * Constantly perform repeating motions that may include wrists, hands and/or fingers
 * Frequently communicate with other members of the team.
 * Work will include moving and/or lifting objects up to 50 pounds (with assistance)

## Description

IT Department Administrative Support

 * Manage daily administrative activities, including departmental correspondence, documentation, recordkeeping, and coordination of IT-related requests.
 * Coordinate approved purchases of IT equipment, software, supplies, and services, including purchase orders, invoices, and related departmental records.
 * Track software subscriptions, licenses, service agreements, warranties, and renewals.
 * Coordinate with vendors and service providers regarding equipment, internet, telephone, software and other IT services.
 * Maintain accurate and up-to-date company email, telephone, and extension records.

Help Desk & Ticket Management

 * Serve as the first point of contact for employees requesting IT assistance by phone, email, or other approved channels.
 * Log, update, document, and assign Help Desk tickets to appropriate IT personnel.
 * Monitor outstanding service requests, coordinate follow-up, and communicate updates to employees and IT personnel.
 * Assist with coordinating IT-related requests for employee onboarding, and changes in system access.

IT Equipment & Inventory Support

 * Maintain accurate IT asset inventory, equipment assignments, and related records.
 * Coordinate equipment requests, distribution, shipping, receiving, returns, and replacements.
 * Assist with tracking equipment needs and coordinating approved equipment purchases.

General Responsibilities

 * Communicate effectively and professionally with employees, vendors, and other departments.
 * Exercise discretion and independent judgment when handing confidential company information.
 * Ensure compliance with applicable company policies, IT procedures, information-security requirements, and safety practices.
 * Perform other duties as requested, directed, or assigned.