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# Helpdesk Technician

- **Company:** TECH-SERV
- **Location:** Ocala, FL, United States
- **Salary:** $37,440.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Linux, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Windows Servers, Networking Basics, Network Connections, Software Engineering, TCP/IP, Wide Area Networks, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, User Accounts
- **Published:** October 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a3e8518d6b6111ad

## About the Role

* Proven experience in IT support or help desk roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN/WAN configurations.
 * Proficiency in troubleshooting hardware issues including computer hardware components and peripherals.
 * Hands-on experience supporting Windows (including Windows Server environments), macOS, Linux operating systems, and mobile devices.
 * Familiarity with help desk systems for ticket management and tracking support requests efficiently.
 * Knowledge of Active Directory management for user account administration and security policies.
 * Ability to diagnose and resolve software issues related to operating systems and applications swiftly.
 * Strong communication skills with the ability to explain technical solutions clearly to non-technical users.
 * Analysis skills to identify root causes of technical problems quickly and implement effective solutions.

Join us as a Helpdesk Technician if you're passionate about delivering exceptional customer support while sharpening your technical expertise in a fast-paced environment! Your proactive attitude will be instrumental in maintaining a reliable IT ecosystem that keeps our organization running smoothly every day.

## Description

* Provide technical support to end-users via help desk ticketing systems, resolving issues related to hardware, software, network connectivity, and operating systems.
 * Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals.
 * Assist with software troubleshooting across various platforms such as Windows, macOS, and Linux operating systems.
 * Manage user accounts and permissions within Active Directory and other help desk management tools to ensure secure access control.
 * Support network troubleshooting efforts involving TCP/IP protocols, DNS configuration, LAN/WAN connectivity, VPNs, firewalls, and GPO (Group Policy Objects).
 * Perform equipment setup, installation, upgrades, and maintenance to optimize IT infrastructure performance.
 * Document all support activities accurately in customer support ticket management systems and communicate effectively with users throughout the resolution process.