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# Help Desk Specialist

- **Company:** Sunrise Systems, Inc
- **Location:** Phoenix, AZ, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Business Software, Microsoft Dynamics, Information Technology
- **Published:** October 2, 2026
- **Apply:** https://www.dice.com/job-detail/d0d61336-43d3-439b-ab82-6357ef0a759c

## About the Role

* 2 years of recent Tier 1 technical help desk experience.
 * High school diploma or GED.
 * Experience with troubleshooting and end-user support.

Preferred:

 * Associate's degree or higher in Computer Science/related field.
 * CompTIA A+, HDI Support Center, or Microsoft certification.

Additional Requirements:

 * Valid Arizona driver's license.
 * Ability to obtain Arizona DPS Level 1 Fingerprint Clearance Card.
 * Background check required; drug screen not required.

## Description

Seeking a Help Desk Specialist to provide Tier 1/Tier 2 technical and application support for the Human Services Department's Microsoft Dynamics 365 system., * Serve as first point of contact via phone, tickets, and email.

 * Troubleshoot and resolve Tier 1/Tier 2 incidents and service requests.
 * Support Microsoft Dynamics 365 and other business applications.
 * Handle account access, permissions, password resets, and unlocks.
 * Document incidents, troubleshooting, resolutions, and escalations.
 * Triage technical, application, data, security, and business-process issues.
 * Assist with system implementations, upgrades, migrations, and technology changes.
 * Create knowledge-base articles, SOPs, user guides, FAQs, and training materials.
 * Provide end-user training as needed.