> Markdown version of [/jobs/ext/4081310-first-level-it-support-us](https://www.wearedevelopers.com/jobs/ext/4081310-first-level-it-support-us). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# First Level IT Support US

- **Company:** Drees & Sommer US Inc.
- **Location:** Cary, NC, United States
- **Experience:** Experienced
- **Salary:** $50,000
- **Contract:** Permanent contract
- **Skills:** Business Software, Microsoft Outlook, Identity and Access Management, Information Technology Operations, Procurement Software, Microsoft SharePoint, Diagnostic Tools, ServiceNow IT Service Management, Office365, Information Technology, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47887de175cfc3b7

## About the Role

* Degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and practical experience
 * 2-3 years of experience in IT Support, Help Desk, or Technical Support environments, with exposure to IT ticketing systems and service management processes
 * Knowledge of Windows operating systems and Microsoft 365 applications, including Outlook, Teams, and SharePoint
 * Understanding of user account, identity, permission, and access management, including password resets and account administration
 * Experience with remote support and troubleshooting tools; international or distributed support experience is a plus
 * Strong communication, interpersonal, analytical, and problem-solving skills, with the ability to prioritize requests based on urgency, impact, and SLAs
 * Customer-focused, proactive, and solution-oriented mindset; fluent English required, with additional languages and IT certifications considered an advantage

## Description

* Provide first-line IT support via ticketing, email, phone, and remote tools
 * Troubleshoot hardware, software, network, and business application issues
 * Log, track, prioritize, and manage incidents and service requests
 * Escalate complex issues in line with SLAs and business requirements
 * Support users across multiple locations and time zones
 * Manage onboarding/offboarding, device provisioning, and asset recovery
 * Administer user accounts, permissions, passwords, and access changes
 * Coordinate IT procurement and maintain hardware, software, and license inventories
 * Support business applications, vendor solutions, system upgrades, migrations, and IT projects
 * Ensure security, compliance, documentation, continuous improvement, and technology adoption