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# Information Technology Specialist

- **Company:** MJW TECHNICAL SERVICES, INC.
- **Location:** Amherst, NY, United States
- **Experience:** Expert
- **Salary:** $70,000 - $80,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, User Authentication, Cloud Storage, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Identity and Access Management, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Network Connections, Remote Access Technology, Remote File Sharing, Cloud Services, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Office365, Software Troubleshooting, Peripherals, Information Technology, Laptops, User Accounts
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e874312cbac2a7ca

## About the Role

Candidates should be reliable, mature, detail-oriented, organized, and able to work under time constraints in a busy, project-oriented environment with changing priorities. Excellent communication and problem-solving skills are a must., · 5+ years of Information Technology experience with strong troubleshooting, analytical, and problem-solving skills.

· Working knowledge of Microsoft Windows, Microsoft 365 applications, cloud services, and identity management concepts.

· Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and general network troubleshooting.

· Strong written, verbal, and interpersonal communication skills, with the ability to clearly explain technical concepts to non-technical users.

· Highly organized, self-motivated, and detail-oriented, with the ability to prioritize multiple requests, work independently, document solutions, and continually learn new technologies.

All candidates must have US citizenship.

## Description

· Provide end-user technical support for hardware, software, Windows devices, peripherals, authentication, remote access, network connectivity, Wi-Fi, VPN, and general IT issues.

· Administer and support Microsoft 365 and Entra ID, including user accounts, groups, licensing, permissions, multifactor authentication, security controls, and employee onboarding/offboarding.

· Support Microsoft 365 collaboration and cloud storage services, including SharePoint Online, OneDrive synchronization, document libraries, file sharing, access permissions, and desktop integration.

· Maintain and troubleshoot IT and communications infrastructure, including PCs, laptops, printers, networking, DNS/DHCP/TCP/IP, and the organization's Zoom phone system, including provisioning and call routing.

· Participate in IT projects and continuous improvement initiatives, assisting with research, testing, implementation, deployment, and documentation of new technologies, including projects involving Microsoft 365, Entra ID, traditional Active Directory, and hybrid environments.