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# IT Support Technician

- **Company:** Grainger PLC
- **Location:** Bury St Edmunds, UK
- **Salary:** £30,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Business Software, Cloud Computing, Network Configuration and Change Management, Network Protocols, Remote Access Technology, Windows Remote Assistance, Azure Active Directory, Data Logging, Microsoft InTune
- **Published:** October 26, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a31ffcd511798942

## About the Role

* Proven IT Support Background: Practical experience working within an IT environment in a multi-site internal technical role is highly preferred.
 * Core Technical Infrastructure: Strong troubleshooting capabilities across Windows desktop OS, business applications, network configurations, and printing environments.
 * Cloud Infrastructure Competency: Direct, practical exposure to Microsoft 365 administration, Microsoft Intune, and Microsoft Entra ID.
 * Mobility: A valid, clean UK driving licence is required to facilitate travel to other site locations.

## Description

This role involves providing essential technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems across the organisation. The successful candidate will possess strong communication skills, a solid understanding of Microsoft 365, and some experience with various networking protocols.

DUTIES WILL INCLUDE:

· Responsibility for answering enquiries via phone and email, logging tickets, and providing remote access support.

· Helping to set up new starters within the business by installing equipment, conducting site surveys and arranging kit returns.

· Ticket Management & Ownership: Log, categorise, and accurately prioritise incoming incidents, taking absolute ownership through to successful resolution while maintaining transparent client updates.