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# UI/UX Chatbot Lead - London, UK

- **Company:** Capgemini
- **Location:** London, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Azure, Design of User Interfaces, Interaction Design, Chatbots, Adobe XD, Large Language Models, Generative AI, Microsoft Copilot Studio, Information Technology, Figma
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bbe30590eaabbd5f

## About the Role

* 8-12 years overall experience including 3 years leading Chatbot Conversational AI UX initiatives'
 * Strong experience in UIUX and Conversational Design
 * Experience designing chatbots virtual assistants or AI powered digital experiences
 * Expertise in Figma Adobe XD Sketch or similar design tools
 * Understanding of NLP concepts intents entities and chatbot frameworks
 * Experience with customer journey mapping usability testing and interaction design
 * Knowledge of Microsoft Copilot Studio Dialog flow Azure Bot Services or equivalent platforms
 * Strong stakeholder management and communication skills
Preferred Qualifications:

 * Bachelor's degree in UX HCI Design Computer Science or related field
 * Experience with Generative AI LLM powered applications and enterprise chatbot implementations Experience within Banking Financial Services or largescale digital transformation programs
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## Description

* Define chatbot UX strategy conversation flows and interaction design
 * Design wireframes prototypes user journeys and conversational experiences
 * Collaborate with Product Business AIML and Engineering teams to deliver chatbot solutions
 * Conduct user research usability testing and analyze chatbot performance metrics
 * Establish UX standards accessibility compliance and conversational design best practices
 * Drive continuous improvement through user feedback and analytics Mentor UX and conversational design team members.
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