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# IT Support Technician

- **Company:** Which?
- **Location:** Cardiff, United Kingdom
- **Salary:** £28,000 - £32,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Apple Mac Systems, JIRA, ServiceNow IT Service Management, Information Technology
- **Published:** October 16, 2026
- **Apply:** https://www.totaljobs.com/job/it-support-technician/which-ltd-job108196386

## About the Role

* IT troubleshooting skills (Windows, macOS, application support.
 * Windows, Mac and mobile device configuration and maintenance experience.
 * Ability to work under pressure whilst managing priorities and tasks.
 * Capable of working independently and within a team.
 * IT ticketing system experience (preferably Jira).

## Description

You will be providing excellent 1st, 2nd and 3rd line support in a user focused environment, ensuring that there is an informed and effective use of IT services, and that desktop/laptop, software and application incidents and queries are resolved within SLA., * Provide 1st 2nd and 3rd line support to users and project delivery support, resolving incidents and queries, giving advice, and recommending solutions within defined Service Level Agreements (SLAs) whilst adhering to company policies and procedures.

 * Record requests and incidents in the IT ticketing system. Own and manage tickets through to resolution, ensuring the requester is always informed of the progress.
 * Monitoring of key systems and platforms. Undertake housekeeping, maintenance, and administrative tasks appropriate to the role.
 * Troubleshoot issues and gather all information required before assigning, if necessary, to other Support Groups or escalating to specialist resources.
 * Commissioning new or replacement equipment for customers.