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# Implementation Specialist

- **Company:** Rapid7
- **Location:** Belfast, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software as a Service, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Hypertext Transfer Protocols (HTTP), Windows Servers, Security Information and Event Management, TCP/IP, Software Vulnerability Management, Computer Network Technologies
- **Published:** October 13, 2026
- **Apply:** https://startup.jobs/implementation-specialist-x4v-rapid7-llc-10410540

## About the Role

* Bring 2+ years of experience in a customer-facing technical role, such as implementation, sales engineering, product support, or technical account management.
 * Demonstrate working knowledge of cybersecurity technologies (e.g., SIEM, ASM, Vulnerability Management, or SOAR) and SaaS solutions.
 * Apply project management principles to establish ownership, set clear timelines, and hold internal and external stakeholders accountable for driving outcomes.
 * Possess hands-on experience with basic software configuration, system environments, and standard report or dashboard creation.
 * Hold a foundational understanding of network technologies and protocols, including DHCP, TCP/IP, DNS, and HTTP.
 * Maintain familiarity with Microsoft Windows Server, Linux, and/or macOS operating systems.
 * Communicate technical details clearly and effectively to non-technical users, fostering commitment and understanding across diverse audiences.
 * Build cross-functional networks across internal teams, partners, and customers to coordinate dependencies and deliver high-impact onboarding outcomes.
 * Apply self-awareness to adapt to dynamic customer environments, navigating technical obstacles with agility and proactive problem-solving.
 * Demonstrate flexibility to work during US and/or EMEA business hours.
 * Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

## Description

As an Implementation Specialist, your primary responsibility will be to act as the primary point of contact for customer onboarding projects, blending technical implementation with project coordination to drive successful post-sale execution. Specifically, your focus will be to:

 * Manage standard implementation timelines, track project milestones, and ensure deliverables are met within scope and on time.
 * Accelerate initial time-to-value for customers by promptly initiating project kickoffs and driving foundational technical installation and configuration.
 * Engage cross-functional internal teams, partners, and subcontractors to coordinate project dependencies and drive execution.
 * Perform standard software installation and configuration to align with customer environments and business requirements.
 * Guide customers through technical implementation prerequisites and offer best practice advice on product setup.
 * Conduct foundational validation testing, troubleshoot basic setup issues, and escalate complex technical blockers when necessary.
 * Maintain accurate customer implementation records, configuration notes, and case management tracking.
 * Gather customer feedback, identify process improvements, and contribute insights to implementation procedures and product development.