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# Implementation Manager

- **Company:** Blink - The Employee App
- **Location:** London, UK
- **Experience:** Experienced
- **Salary:** £37,114.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software as a Service, Software Tools
- **Published:** October 12, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5924383156

## About the Role

The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers. You'll be able to pick up new concepts quickly and empathise with customer pain points. You'll have 3-5 years of relevant delivery experience.

 * Previous experience in an onboarding role, within a B2B SaaS business
 * Involvement in a scaling Professional Services function and business, where you can share ideas and drive growth
 * Strong project management skills, always keep to deadlines, and quick to follow-up with customers
 * Strong technical and digital skills, able to automate tasks using online tools
 * Familiarity with leading-edge AI tools, their place in your personal workflow, and a curiosity about AI's potential to automate repetitive tasks across teams.
 * Empathetic and sincere about solving customer problems
 * Strategic thinker, able to align technology solutions with business objectives and drive measurable value
 * The ability to work autonomously with excellent discipline
 * Knowledge of SaaS software and awareness of the typical customer lifecycle within the sector
 * Experience in a metric-driven environment, held accountable for the success of your projects
 * A self-starter, eager to learn and thrive in a high-functioning team, with the autonomy to run complete project lifecycles
 * Ruthlessly organised, able to balance competing tasks, provide regular updates and represent Blink as a world-class product
 * Familiar with change management principles and experience driving organisational change in customer businesses
 * Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!
 * Preferred: Professional competency in French or Spanish.

## Description

The Professional Services team is an integral part of Blink. You'll be fundamental in taking our customer-focused ethos to the next level, project managing and nurturing our customers through their Blink implementations. You'll be responsible for managing your own portfolio of Commercial-sized customers, with a longer-term goal of owning our Enterprise accounts., * Proactively working with new and prospective customers to enable them to get the most value from our platform

 * Supporting new customers through their onboarding and implementation via demos, presentations, workshops, meetings, and training
 * Managing multiple ongoing implementation projects end-to-end
 * Building strong relationships with key stakeholders quickly
 * Planning and leading the onboarding of new customers onto our platform
 * Increasing customer satisfaction, adoption, and engagement
 * Identifying customers' needs and looking for opportunities to promote other Blink features and services, where you think value can be added
 * Building self-help resources, such as articles, videos, and demos, to get customers set-up and ready to launch Blink successfully to their organisations
 * Automating the onboarding processes for customers using the latest tools
 * Supporting with the delivery of insightful webinars, training and creating reusable collateral
 * Keeping track of customer satisfaction, and coming up with ways to always improve their service and experience