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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support I (On-Site) - **Company:** Dual Path, LLC - **Location:** Dayton, OH, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, VoIP, Data Streaming, Wireless Networks, Wi-Fi Technology, Tablet Computers - **Published:** October 8, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=cb08de461b92c762 ## About the Role * 3+ years of hands-on technology support: help desk, field service, high-end residential or executive support, IT for a school or small business, or similar. * Genuine breadth across Windows, macOS, iOS, Android, home and business Wi-Fi, mesh and mobile networks, printers, streaming and smart TVs, and desk phones. Range matters more than depth in any one stack. * Comfort with the connected home: streaming services, smart speakers and displays, hearing-aid and accessibility pairing, tablets, wearables, and the occasional very unusual setup. * Proven service record with a demanding clientele - luxury hospitality, private client, executive support, premium retail tech support, or an equivalent environment. * Able to lift equipment boxes up to 50 pounds and work from a ladder. * Able to pass the background check, fingerprinting, and tuberculosis screening required to work in a licensed senior care setting. * Compassionate and empathetic to customer needs. * Authorized to work in the United States. Preferred * Phone system or VoIP experience, including handset programming. * Low-voltage fundamentals: punch-downs, jacks, patch panels. We will teach you if you do not have them. * Experience in senior living, healthcare, luxury hospitality, or private residential technology. * A+, Network+, Apple ACSP, or comparable certification. ## Description Dual Path provides an upscale senior living community in the heart of Dayton, Ohio with a campus-wide network, phone, and television services. We are looking for an exceptional technologist to join us on-site full-time to help launch these new services. Once launched, this person will stay on as the community's technology support and provide day-to-day support. This is not a break/fix position. Our team is committed to providing excellent service and compassionate support. How you support each resident will make a difference and will help their neighbor feel they can call you when they have a challenge, too. We are looking for someone who is genuinely and exceptionally good with technology. Someone who has never met a device they couldn't figure out and who is equally good at discerning people who expect excellence. You will be one of our on-site point people, with a full team to support these residents in your off-time as well. What You'll Do * Deliver one-on-one, in-apartment support for Wi-Fi, voice, television, and personal devices-on the resident's schedule, at the resident's pace. * Onboard new residents and everything they move in with, from an iPhone to a home office to a full smart-home setup. * Run small-group training and office hours and translate technology into plain language without ever sounding like you are talking down. * Support and mentor the residents' own volunteer technology group. * Serve as an extra set of expert hands for the community's IT team. Who You Are * Exceptional with technology. You have deep, practical range and real curiosity. Unfamiliar hardware doesn't faze you; you read the manual, test, and solve it. This is a senior-level support role, and the technical bar is high. * Hospitality-minded. You carry yourself like the best support at a five-star hotel. You are polished, discreet, unhurried, and you follow up before anyone has to ask. * Gracious under pressure. Residents here have high expectations, and you love to rise to the challenge. You always listen first, then say honestly what you can do. * Patient and warm with seniors. You can explain the same thing a third time as if it were the first, without jargon and without condescension. * Credible with sophisticated residents. Many residents built this industry. You can hold a real conversation with a retired engineer and still be gentle with a resident who is new to a tablet. * Easy to work beside. You will sit with a small IT team every day, and they should be glad you are there. * Hands-on. You are as comfortable with a punch-down tool, a label maker, and a stack of boxes as you are with a laptop. * Meticulous. Inventory, serial numbers, daily logs. Nothing goes missing on your watch. * Steady on your own. You work without supervision, and you call our engineers rather than guess when something is past what you know. * Discreet. You work inside people's homes and in clinical areas, and you treat both with the utmost professionalism.